Discount is being provided to the customer for the entire Salesforce CRT-261 Test Study Guide preparation suite. These CRT-261 Test Study Guide learning materials include the CRT-261 Test Study Guide preparation software & PDF files containing sample Interconnecting Salesforce CRT-261 Test Study Guide and answers along with the free 90 days updates and support services. We are facilitating the customers for the Salesforce CRT-261 Test Study Guide preparation with the advanced preparatory tools. It is also known to us that passing the exam is not an easy thing for many people, so a good study method is very important for a lot of people, in addition, a suitable study tool is equally important, because the good and suitable CRT-261 Test Study Guide reference guide can help people pass the exam in a relaxed state. We are glad to introduce the CRT-261 Test Study Guide certification dumps from our company to you. I believe that after you try CRT-261 Test Study Guide training engine, you will love them.
Salesforce Service Cloud Consultant CRT-261 Also, we have benefited from such good behavior.
More about CRT-261 - Certification Preparation for Service Cloud Consultant Test Study Guide Exams Dumps: If you want to know more about our test preparations materials, you should explore the related CRT-261 - Certification Preparation for Service Cloud Consultant Test Study Guide exam Page. It is known to us that preparing for the exam carefully and getting the related certification are very important for all people to achieve their dreams in the near future. It is a generally accepted fact that the CRT-261 Latest Exam Dumps.Zip exam has attracted more and more attention and become widely acceptable in the past years.
About some tough questions or important points, they left notes under them. Besides, our experts will concern about changes happened in CRT-261 Test Study Guide study prep all the time. Provided you have a strong determination, as well as the help of our CRT-261 Test Study Guide learning guide, you can have success absolutely.
Salesforce CRT-261 Test Study Guide - Just come and buy it!
The dynamic society prods us to make better. Our services on our CRT-261 Test Study Guide exam questions are also dependable in after-sales part with employees full of favor and genial attitude towards job. So our services around the CRT-261 Test Study Guide training materials are perfect considering the needs of exam candidates all-out. They bravely undertake the duties. Our staff knows our CRT-261 Test Study Guide study quiz play the role of panacea in the exam market which aim to bring desirable outcomes to you.
The series of CRT-261 Test Study Guide measures we have taken is also to allow you to have the most professional products and the most professional services. I believe that in addition to our CRT-261 Test Study Guide exam questions, you have also used a variety of products.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
We can guarantee that we will keep the most appropriate price because we want to expand our reputation of APM APM-PFQ preparation dumps in this line and create a global brand. APMG-International AgileBA-Foundation - What are you waiting for? IAM IAM-Certificate - Service is first! VMware 2V0-31.24 - This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Salesforce certification. Huawei H13-821_V3.0-ENU - We will inform you by E-mail when we have a new version.
Updated: May 28, 2022