Our Salesforce CRT-261 Test Simulator Online study material offers you high-quality training material and helps you have a good knowledge of the CRT-261 Test Simulator Online actual test. The team members of Omgzlook work with a passion to guarantee your success and make you prosperous. We provide the CRT-261 Test Simulator Online test engine with self-assessment features for enhanced progress. After you pass the CRT-261 Test Simulator Online test you will enjoy the benefits the certificate brings to you such as you will be promoted by your boss in a short time and your wage will surpass your colleagues. In short, buying the CRT-261 Test Simulator Online exam guide deserves your money and energy spent on them. Money back guaranteed and so on.
Salesforce Service Cloud Consultant CRT-261 It doesn’t matter.
Salesforce Service Cloud Consultant CRT-261 Test Simulator Online - Certification Preparation for Service Cloud Consultant If you master all key knowledge points, you get a wonderful score. There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. More and more workers have to spend a lot of time on meeting the challenge of gaining the CRT-261 Latest Exam Format certification by sitting for an exam.
Please totally trust the accuracy of questions and answers. Attending Omgzlook, you will have best exam dumps for the certification of CRT-261 Test Simulator Online exam tests. We offer you the most accurate CRT-261 Test Simulator Online exam answers that will be your key to pass the certification exam in your first try.
Salesforce CRT-261 Test Simulator Online - And your life will become better and better.
Our CRT-261 Test Simulator Online practice dumps is high quality product revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice, it is focused and well-targeted, so that each student can complete the learning of important content in the shortest time. With CRT-261 Test Simulator Online training prep, you only need to spend 20 to 30 hours of practice before you take the CRT-261 Test Simulator Online exam.
There is plenty of skilled and motivated staff to help you obtain the Certification Preparation for Service Cloud Consultant exam certificate that you are looking forward. We have faith in our professional team and our CRT-261 Test Simulator Online study tool, and we also wish you trust us wholeheartedly.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 3
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
Cisco 300-710 - Well, you have landed at the right place; Omgzlook offers your experts designed material which will gauge your understanding of various topics. Our SAP C-TS4FI-2023 study materials have the high pass rate as 98% to 100%, hope you can use it fully and pass the exam smoothly. We have organized a group of professionals to revise Microsoft DP-300-KR preparation materials, according to the examination status and trend changes in the industry, tailor-made for the candidates. There is an irreplaceable trend that an increasingly amount of clients are picking up SAP C_TS462_2023 study materials from tremendous practice materials in the market. Salesforce MuleSoft-Integration-Architect-I - So just come and have a try!
Updated: May 28, 2022