Our CRT-261 Test Simulator Online exam quiz is so popular not only for the high quality, but also for the high efficiency services provided which owns to the efforts of all our staffs. First of all, if you are not sure about the CRT-261 Test Simulator Online exam, the online service will find the most accurate and all-sided information for you, so that you can know what is going on about all about the exam and make your decision to buy CRT-261 Test Simulator Online study guide or not. Omgzlook's experienced IT experts through their extensive experience and professional IT expertise have come up with IT certification exam study materials to help people pass Salesforce Certification CRT-261 Test Simulator Online exam successfully. Omgzlook's providing learning materials can not only help you 100% pass the exam, but also provide you a free one-year update service. During the clients use our products they can contact our online customer service staff to consult the problems about our products.
Salesforce Service Cloud Consultant CRT-261 The rate of return will be very obvious for you.
Salesforce Service Cloud Consultant CRT-261 Test Simulator Online - Certification Preparation for Service Cloud Consultant With it you can secure your career. In fact, our CRT-261 Valid Test Study Guide exam questions have helped tens of thousands of our customers successfully achieve their certification. The moment you choose to go with our CRT-261 Valid Test Study Guide study materials, your dream will be more clearly presented to you.
The curtain of life stage may be opened at any time, the key is that you are willing to show, or choose to avoid. Most of People who can seize the opportunityin front of them are successful. So you have to seize this opportunity of Omgzlook.
Salesforce CRT-261 Test Simulator Online - You can really try it we will never let you down!
As a IT worker sometime you may know you will take advantage of new technology more quickly by farming out computer operations, we prefer to strengthen own strong points. Our CRT-261 Test Simulator Online test braindump materials is popular based on that too. As we all know the passing rate for IT exams is low, the wise choice for candidates will select valid CRT-261 Test Simulator Online test braindump materials to make you pass exam surely and fast. Professional handles professional affairs.
Then you can start learning our CRT-261 Test Simulator Online exam questions in preparation for the exam. After years of hard work, our CRT-261 Test Simulator Online guide training can take the leading position in the market.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
The intelligence of the EMC D-AV-OE-23 test engine has inspired the enthusiastic for the study. Salesforce B2C-Commerce-Developer - Only firm people will reach the other side. No need to doubt and worry, thousands of candidates choose our exam training materials, you shouldn't miss this high pass-rate Splunk SPLK-3003 training PDF materials. Our effort in building the content of our Microsoft DP-300 learning questions lead to the development of learning guide and strengthen their perfection. We assist you to prepare the key knowledge points of SAP C_LIXEA_2404 actual test and obtain the up-to-dated exam answers.
Updated: May 28, 2022