There are different ways to achieve the same purpose, and it's determined by what way you choose. A lot of people want to pass Salesforce certification CRT-261 Test Collection Materials exam to let their job and life improve, but people participated in the Salesforce certification CRT-261 Test Collection Materials exam all knew that Salesforce certification CRT-261 Test Collection Materials exam is not very simple. In order to pass Salesforce certification CRT-261 Test Collection Materials exam some people spend a lot of valuable time and effort to prepare, but did not succeed. After the client pay successfully they could receive the mails about CRT-261 Test Collection Materials guide questions our system sends by which you can download our test bank and use our study materials in 5-10 minutes. The mail provides the links and after the client click on them the client can log in and gain the CRT-261 Test Collection Materials study materials to learn. If you choose Omgzlook to provide you with the pertinence training, you can easily pass the Salesforce certification CRT-261 Test Collection Materials exam.
Salesforce Service Cloud Consultant CRT-261 A bad situation can show special integrity.
And we believe you will pass the CRT-261 - Certification Preparation for Service Cloud Consultant Test Collection Materials exam just like the other people! Since to choose to participate in the Salesforce CRT-261 Reliable Soft Simulations certification exam, of course, it is necessary to have to go through. This is also the performance that you are strong-willed.
So choosing our CRT-261 Test Collection Materials training materials is a wise choice. Our CRT-261 Test Collection Materialspractice materials will provide you with a platform of knowledge to help you achieve your dream. As you know, our v practice exam has a vast market and is well praised by customers.
Salesforce CRT-261 Test Collection Materials - Our key advantages are that 1.
Perhaps you have wasted a lot of time to playing computer games. It doesn’t matter. It is never too late to change. There is no point in regretting for the past. Our CRT-261 Test Collection Materials exam questions can help you compensate for the mistakes you have made in the past. You will change a lot after learning our CRT-261 Test Collection Materials study materials. And most of all, you will get reward by our CRT-261 Test Collection Materials training engine in the least time with little effort.
If you are urgent to pass exam our exam materials will be suitable for you. Mostly you just need to remember the questions and answers of our Salesforce CRT-261 Test Collection Materials exam review questions and you will clear exams.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Cisco 300-710 - There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. Citrix 1Y0-204 - Please totally trust the accuracy of questions and answers. We have taken our customers’ suggestions of the Salesforce Salesforce-Hyperautomation-Specialist exam prep seriously, and according to these useful suggestions, we have tried our best to perfect the Salesforce Salesforce-Hyperautomation-Specialist reference guide from our company just in order to meet the need of these customers well. The Microsoft AZ-204-KR test answers are tested and approved by our certified experts and you can check the accuracy of our questions from our free demo. Usually, the questions of the real exam are almost the same with our Juniper JN0-452 exam questions.
Updated: May 28, 2022