As far as our CRT-261 Test Collection Materials study guide is concerned, the PDF version brings you much convenience with regard to the following advantage. The PDF version of our CRT-261 Test Collection Materials learning materials contain demo where a part of questions selected from the entire version of our CRT-261 Test Collection Materials exam quiz is contained. In this way, you have a general understanding of our CRT-261 Test Collection Materials actual prep exam, which must be beneficial for your choice of your suitable exam files. Omgzlook's products are developed by a lot of experienced IT specialists using their wealth of knowledge and experience to do research for IT certification exams. So if you participate in Salesforce certification CRT-261 Test Collection Materials exam, please choose our Omgzlook's products, Omgzlook can not only provide you a wide coverage and good quality exam information to guarantee you to let you be ready to face this very professional exam but also help you pass Salesforce certification CRT-261 Test Collection Materials exam to get the certification. All those merits prefigure good needs you may encounter in the near future.
Salesforce Service Cloud Consultant CRT-261 Or you can choose to free update your exam dumps.
Salesforce Service Cloud Consultant CRT-261 Test Collection Materials - Certification Preparation for Service Cloud Consultant Being considered the most authentic brand in this career, our professional experts are making unremitting efforts to provide our customers the latest and valid {CertName} exam simulation. You will find some exam techniques about how to pass Latest Study CRT-261 Questions Free exam from the exam materials and question-answer analysis provided by our Omgzlook. Besides, to make you be rest assured of our dumps, we provide Latest Study CRT-261 Questions Free exam demo for you to free download.
But we can help all of these candidates on CRT-261 Test Collection Materials study questions. Numerous grateful feedbacks form our loyal customers proved that we are the most popular vendor in this field to offer our CRT-261 Test Collection Materials preparation questions. You can totally relay on us.
Because it can help you prepare for the Salesforce CRT-261 Test Collection Materials exam.
Which kind of CRT-261 Test Collection Materials certificate is most authorized, efficient and useful? We recommend you the CRT-261 Test Collection Materials certificate because it can prove that you are competent in some area and boost outstanding abilities. If you buy our CRT-261 Test Collection Materials study materials you will pass the test smoothly and easily. We boost professional expert team to organize and compile the CRT-261 Test Collection Materials training guide diligently and provide the great service.
A lot of people have given up when they are preparing for the CRT-261 Test Collection Materials exam. However, we need to realize that the genius only means hard-working all one’s life.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
More importantly, if you take our products into consideration, our Nutanix NCP-CI-AWS study materials will bring a good academic outcome for you. Firstly, you will learn many useful knowledge and skills from our CompTIA N10-009 exam guide, which is a valuable asset in your life. Choosing our Fortinet FCSS_SASE_AD-23 study material, you will find that it will be very easy for you to overcome your shortcomings and become a persistent person. Do not worry, in order to help you solve your problem and let you have a good understanding of our IBM C1000-177 study practice dump, the experts and professors from our company have designed the trial version for all people. With the help of our ISACA CRISC training guide, your dream won’t be delayed anymore.
Updated: May 28, 2022