It is known to us that passing the CRT-261 Study Questions Ebook exam is very difficult for a lot of people. Choosing the correct study materials is so important that all people have to pay more attention to the study materials. If you have any difficulty in choosing the correct CRT-261 Study Questions Ebook study braindumps, here comes a piece of good news for you. As you have experienced various kinds of exams, you must have realized that renewal is invaluable to study materials, especially to such important CRT-261 Study Questions Ebook exams. And there is no doubt that being acquainted with the latest trend of exams will, to a considerable extent, act as a driving force for you to pass the CRT-261 Study Questions Ebook exams and realize your dream of living a totally different life. Just come and buy it!
Salesforce Service Cloud Consultant CRT-261 They bravely undertake the duties.
We believe if you compare our CRT-261 - Certification Preparation for Service Cloud Consultant Study Questions Ebook training guide with the others, you will choose ours at once. As we know, our products can be recognized as the most helpful and the greatest CRT-261 Free Dumps study engine across the globe. Even though you are happy to hear this good news, you may think our price is higher than others.
For the convenience of users, our Certification Preparation for Service Cloud Consultant learn materials will be timely updated information associated with the qualification of the home page, so users can reduce the time they spend on the Internet, blindly to find information. Our {CRT-261 Study Questions Ebook certification material get to the exam questions can help users in the first place, and what they care about the test information, can put more time in learning a new hot spot content. Users can learn the latest and latest test information through our CRT-261 Study Questions Ebook test dumps.
Salesforce CRT-261 Study Questions Ebook - Service is first!
In order to save a lot of unnecessary trouble to users, we have completed our Certification Preparation for Service Cloud Consultant study questions research and development of online learning platform, users do not need to download and install, only need your digital devices have a browser, can be done online operation of the CRT-261 Study Questions Ebook test guide. This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Salesforce certification. In addition, our test data is completely free of user's computer memory, will only consume a small amount of running memory when the user is using our product. At the same time, as long as the user ensures that the network is stable when using our CRT-261 Study Questions Ebook training materials, all the operations of the learning material of can be applied perfectly.
We can ensure you a pass rate as high as 99%! The experts in our company have been focusing on the CRT-261 Study Questions Ebook examination for a long time and they never overlook any new knowledge.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
What you can get from the APICS CSCP-KR certification? Of course, you can get a lot of opportunities to enter to the bigger companies. The client can decide which CheckPoint 156-215.81.20 version to choose according their hobbies and their practical conditions. IAPP AIGP - So our customers can pass the exam with ease. Our APP online version of CheckPoint 156-521 exam questions has the advantage of supporting all electronic equipment. Cisco 500-443 - Our PDF version can be printed and you can take notes as you like.
Updated: May 28, 2022