There are quite a few candidates of CRT-261 Sample Questions Pdf certification exam have already started his career, and there are many examinees facing other challenges in life, so we provide candidates with the most efficient review method of CRT-261 Sample Questions Pdf exam. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of CRT-261 Sample Questions Pdf study materials for your trial. We've helped countless examinees pass CRT-261 Sample Questions Pdf exam, so we hope you can realize the benefits of our software that bring to you. if you choose to use the software version of our CRT-261 Sample Questions Pdf study guide, you will find that you can download our CRT-261 Sample Questions Pdf exam prep on more than one computer and you can practice our CRT-261 Sample Questions Pdf exam questions offline as well. We strongly believe that the software version of our CRT-261 Sample Questions Pdf study materials will be of great importance for you to prepare for the exam and all of the employees in our company wish you early success! If you prepare based on our CRT-261 Sample Questions Pdf exam simulations files, you will feel easy to clear exam once certainly.
Salesforce Service Cloud Consultant CRT-261 It is unmarched high as 98% to 100%.
Salesforce Service Cloud Consultant CRT-261 Sample Questions Pdf - Certification Preparation for Service Cloud Consultant Sometimes hesitating will lead to missing a lot of opportunities. If you have any questions, you can contact our specialists. We will provide you with thoughtful service.
Before you try to attend the CRT-261 Sample Questions Pdf practice exam, you need to look for best learning materials to easily understand the key points of CRT-261 Sample Questions Pdf exam prep. There are CRT-261 Sample Questions Pdf real questions available for our candidates with accurate answers and detailed explanations. We are ready to show you the most reliable CRT-261 Sample Questions Pdf pdf vce and the current exam information for your preparation of the test.
Salesforce CRT-261 Sample Questions Pdf - Please give us a chance to prove.
We provide online customer service to the customers for 24 hours per day and we provide professional personnel to assist the client in the long distance online. If you have any questions and doubts about the Certification Preparation for Service Cloud Consultant guide torrent we provide before or after the sale, you can contact us and we will send the customer service and the professional personnel to help you solve your issue about using CRT-261 Sample Questions Pdf exam materials. The client can contact us by sending mails or contact us online. We will solve your problem as quickly as we can and provide the best service. Our after-sales service is great as we can solve your problem quickly and won’t let your money be wasted. If you aren’t satisfied with our CRT-261 Sample Questions Pdf exam torrent you can return back the product and refund you in full.
No company in the field can surpass us. So we still hold the strong strength in the market.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
With high-quality ServiceNow CIS-SP guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you. Because, after all, SAP C-S4EWM-2023 is a very important certified exam of Salesforce. SAP C-IEE2E-2404 - Need any help, please contact with us again! In order to pass Salesforce certification Network Appliance NS0-404 exam disposably, you must have a good preparation and a complete knowledge structure. PDMA NPDP - Many people, especially the in-service staff, are busy in their jobs, learning, family lives and other important things and have little time and energy to learn and prepare the exam.
Updated: May 28, 2022