Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our CRT-261 Reliable Study Materials exam questions just focus on what is important and help you achieve your goal. When the reviewing process gets some tense, our CRT-261 Reliable Study Materials practice materials will solve your problems with efficiency. Among all substantial practice materials with similar themes, our CRT-261 Reliable Study Materials practice materials win a majority of credibility for promising customers who are willing to make progress in this line. With excellent quality at attractive price, our CRT-261 Reliable Study Materials exam questions get high demand of orders in this fierce market. So our CRT-261 Reliable Study Materialspractice materials have great brand awareness in the market.
Salesforce Service Cloud Consultant CRT-261 You can totally trust us.
So please feel free to contact us if you have any trouble on our CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Study Materials practice questions. The immediate downloading feature of our Valid Exam CRT-261 Sample Online study materials is an eminent advantage of our products. Once the pay is done, our customers will receive an e-mail from our company.
Our CRT-261 Reliable Study Materials exam quiz is so popular not only for the high quality, but also for the high efficiency services provided which owns to the efforts of all our staffs. First of all, if you are not sure about the CRT-261 Reliable Study Materials exam, the online service will find the most accurate and all-sided information for you, so that you can know what is going on about all about the exam and make your decision to buy CRT-261 Reliable Study Materials study guide or not.
Salesforce CRT-261 Reliable Study Materials - They compile each answer and question carefully.
Omgzlook is a website which is able to speed up your passing the Salesforce certification CRT-261 Reliable Study Materials exams. Our Salesforce certification CRT-261 Reliable Study Materials exam question bank is produced by Omgzlook's experts's continuously research of outline and previous exam. When you are still struggling to prepare for passing the Salesforce certification CRT-261 Reliable Study Materials exams, please choose Omgzlook's latest Salesforce certification CRT-261 Reliable Study Materials exam question bank, and it will brings you a lot of help.
There are a lot of experts and professors in or company in the field. In order to meet the demands of all people, these excellent experts and professors from our company have been working day and night.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
GitHub GitHub-Foundations - Omgzlook provide a good after-sales service for all customers. If you do not receive our Microsoft PL-900-KR study materials, please contact our online workers. Omgzlook has more than 10 years experience in IT certification CIW 1D0-671 exam training, including questions and answers. All popular official tests have been included in our Network Appliance NS0-701 study materials. Genesys GCX-SCR - With Omgzlook, you could throw yourself into the exam preparation completely.
Updated: May 28, 2022