Omgzlook's providing training material is very close to the content of the formal examination. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification CRT-261 Reliable Practice Questions exam. Our CRT-261 Reliable Practice Questions exam materials give real exam environment with multiple learning tools that allow you to do a selective study and will help you to get the job that you are looking for. Moreover, we also provide 100% money back guarantee on our CRT-261 Reliable Practice Questions exam materials, and you will be able to pass the CRT-261 Reliable Practice Questions exam in short time without facing any troubles. We will provide one year free update service for those customers who choose Omgzlook's products.
Salesforce Service Cloud Consultant CRT-261 We can help you to achieve your goals.
We can lead you the best and the fastest way to reach for the certification of CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Practice Questions exam dumps and achieve your desired higher salary by getting a more important position in the company. If you have a faith, then go to defend it. Gorky once said that faith is a great emotion, a creative force.
After your purchase of our CRT-261 Reliable Practice Questions exam braindumps, the after sales services are considerate as well. We have considerate after sales services with genial staff. They are willing to solve the problems of our CRT-261 Reliable Practice Questions training guide 24/7 all the time.
Salesforce CRT-261 Reliable Practice Questions - It is unmarched high as 98% to 100%.
Sometimes hesitating will lead to missing a lot of opportunities. If you think a lot of our CRT-261 Reliable Practice Questions exam dumps PDF, you should not hesitate again. Too much hesitating will just waste a lot of time. Our CRT-261 Reliable Practice Questions exam dumps PDF can help you prepare casually and pass exam easily. If you make the best use of your time and obtain a useful certification you may get a senior position ahead of others. Chance favors the prepared mind. Omgzlook provide the best CRT-261 Reliable Practice Questions exam dumps PDF materials in this field which is helpful for you.
Once you decide to purchase our CRT-261 Reliable Practice Questions learning materials, we will also provide you with all-day service. If you have any questions, you can contact our specialists.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
There are Microsoft MB-310 real questions available for our candidates with accurate answers and detailed explanations. Our SASInstitute A00-406 learning materials are new but increasingly popular choices these days which incorporate the newest information and the most professional knowledge of the practice exam. Our Microsoft SC-200 exam dumps are required because people want to get succeed in IT field by clearing the certification exam. Microsoft MB-260 - If you have any questions about Certification Preparation for Service Cloud Consultant test torrent or there are any problems existing in the process of the refund you can contact us by mails or contact our online customer service personnel and we will reply and solve your doubts or questions promptly. You can choose the one which is with high efficiency and less time and energy invested to get qualified by Huawei H28-155_V1.0 certification.
Updated: May 28, 2022