If you Omgzlook, Omgzlook can ensure you 100% pass Salesforce certification CRT-261 Question And Answer exam. If you fail to pass the exam, Omgzlook will full refund to you. Besides, you can take notes on it whenever you think of something important. The PDF version of our CRT-261 Question And Answer study quiz will provide you the most flexible study experience to success. In order to pass Salesforce certification CRT-261 Question And Answer exam some people spend a lot of valuable time and effort to prepare, but did not succeed.
Salesforce Service Cloud Consultant CRT-261 A bad situation can show special integrity.
And we believe you will pass the CRT-261 - Certification Preparation for Service Cloud Consultant Question And Answer exam just like the other people! Since to choose to participate in the Salesforce CRT-261 Valid Exam Camp File certification exam, of course, it is necessary to have to go through. This is also the performance that you are strong-willed.
Our CRT-261 Question And Answerpractice materials will provide you with a platform of knowledge to help you achieve your dream. As you know, our v practice exam has a vast market and is well praised by customers. All you have to do is to pay a small fee on our CRT-261 Question And Answer practice materials, and then you will have a 99% chance of passing the exam and then embrace a good life.
Salesforce CRT-261 Question And Answer - We provide one-year customer service; 4.
Perhaps you have wasted a lot of time to playing computer games. It doesn’t matter. It is never too late to change. There is no point in regretting for the past. Our CRT-261 Question And Answer exam questions can help you compensate for the mistakes you have made in the past. You will change a lot after learning our CRT-261 Question And Answer study materials. And most of all, you will get reward by our CRT-261 Question And Answer training engine in the least time with little effort.
If you are urgent to pass exam our exam materials will be suitable for you. Mostly you just need to remember the questions and answers of our Salesforce CRT-261 Question And Answer exam review questions and you will clear exams.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
EC-COUNCIL 312-38 - There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. IIA IIA-CHAL-QISA - Please totally trust the accuracy of questions and answers. PDMA NPDP - So stop hesitation and buy our study materials. The EMC D-VXR-OE-23 test answers are tested and approved by our certified experts and you can check the accuracy of our questions from our free demo. So you just need to memorize our correct questions and answers of the EMC D-XTR-DS-A-24 study materials.
Updated: May 28, 2022