our company is determined to help provide the most accurate CRT-261 Practice Questions Sheet exam questions and help more people get the CRT-261 Practice Questions Sheet certificate successfully. Our company has a long history of 10 years in designing CRT-261 Practice Questions Sheet study materials and enjoys a good reputation across the globe. Now we can be the leader in this exam field and have a large number of regular customers from different countries. Adhere to new and highly qualified CRT-261 Practice Questions Sheet quiz guide to meet the needs of customer, we are also committed to providing the first -class after-sale service. There will be our customer service agents available 24/7 for your supports; any request for further assistance or information about CRT-261 Practice Questions Sheet exam torrent will receive our immediate attention. The numerous feedbacks from our clients proved our influence and charisma.
Salesforce Service Cloud Consultant CRT-261 It is very easy and convenient to use and find.
As the employment situation becoming more and more rigorous, it’s necessary for people to acquire more CRT-261 - Certification Preparation for Service Cloud Consultant Practice Questions Sheet skills and knowledge when they are looking for a job. Being dedicated to these practice materials painstakingly and pooling useful points into our Latest CRT-261 Exam Questions Vce exam materials with perfect arrangement and scientific compilation of messages, our Latest CRT-261 Exam Questions Vce practice materials can propel the exam candidates to practice with efficiency. Our experts are constantly looking for creative way to immortalize our Latest CRT-261 Exam Questions Vce actual exam in this line.
There is an old saying goes, good memory is inferior to sodden ability to write, so we believe that it is a highly productive way for you to memory the knowledge point and review the reference books more effectively. Besides our CRT-261 Practice Questions Sheet exam torrent support free demo download, as we mentioned before, it is an ideal way for you to be fully aware of our CRT-261 Practice Questions Sheet prep guide and then purchasing them if suitable and satisfactory. There is no doubt that among our three different versions of CRT-261 Practice Questions Sheet guide torrent, the most prevalent one is PDF version, and this is particularly suitable and welcomed by youngsters.
Come to study our Salesforce CRT-261 Practice Questions Sheet learning materials.
If you buy the Software or the APP online version of our CRT-261 Practice Questions Sheet study materials, you will find that the timer can aid you control the time. Once it is time to submit your exercises, the system of the CRT-261 Practice Questions Sheet preparation exam will automatically finish your operation. After a several time, you will get used to finish your test on time. If you are satisfied with our CRT-261 Practice Questions Sheet training guide, come to choose and purchase.
Now, you are fortunate enough to come across our CRT-261 Practice Questions Sheet exam guide. We have free demos on the website for our customers to download if you still doubt our products, and you can check whether it is the right one for you before purchase as well.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
We sincerely hope that you can pay more attention to our EMC D-PSC-DY-23 study questions. Huawei H13-629_V3.0 - It is known to us that time is money, and all people hope that they can spend less time on the pass. Microsoft MD-102 - We cannot predicate what will happen in the future. EMC D-PWF-DS-23 - Everything that appears in our products has been inspected by experts. Our payment system will automatically delete your payment information once you finish paying money for our SAP C-THR85-2405 exam questions.
Updated: May 28, 2022