Because, after all, CRT-261 New Study Questions is a very important certified exam of Salesforce. But CRT-261 New Study Questions exam is not so simple. Salesforce certification CRT-261 New Study Questions exam can give you a lot of change. Need any help, please contact with us again! All time and energy you devoted to the CRT-261 New Study Questions preparation quiz is worthwhile. In order to pass Salesforce certification CRT-261 New Study Questions exam disposably, you must have a good preparation and a complete knowledge structure.
Salesforce Service Cloud Consultant CRT-261 But it doesn't matter.
Salesforce Service Cloud Consultant CRT-261 New Study Questions - Certification Preparation for Service Cloud Consultant At the same time, we also constantly upgrade our training materials. To address this issue, our CRT-261 Reliable Test Objectives Pdf actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers.
As the top-rated exam in IT industry, CRT-261 New Study Questions certification is one of the most important exams. With CRT-261 New Study Questions certificate, you can get more benefits. If you want to attend the exam, Omgzlook Salesforce CRT-261 New Study Questions questions and answers can offer you convenience.
Salesforce CRT-261 New Study Questions had a deeper impact on our work.
Our product boosts many advantages and it is worthy for you to buy it. You can have a free download and tryout of our CRT-261 New Study Questions exam torrents before purchasing. After you purchase our product you can download our CRT-261 New Study Questions study materials immediately. We will send our product by mails in 5-10 minutes. We provide free update and the discounts for the old client. If you have any doubts or questions you can contact us by mails or the online customer service personnel and we will solve your problem as quickly as we can. Our CRT-261 New Study Questions exam materials boost high passing rate and if you are unfortunate to fail in exam we can refund you in full at one time immediately. The learning costs you little time and energy and you can commit yourself mainly to your jobs or other important things.
Especially if you do not choose the correct study materials and find a suitable way, it will be more difficult for you to pass the exam and get the CRT-261 New Study Questions related certification. If you want to get the related certification in an efficient method, please choose the CRT-261 New Study Questions study materials from our company.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
EMC D-VPX-DY-A-24 - Our company has the highly authoritative and experienced team. PRINCE2 PRINCE2-Foundation - After careful preparation, I believe you will be able to pass the exam. Because our Juniper JN0-252 study torrent can support almost any electronic device, including iPod, mobile phone, and computer and so on. Adobe AD0-E121 - It is important to make large amounts of money in modern society. We have strict criterion to help you with the standard of our SAP C-S4EWM-2023 training materials.
Updated: May 28, 2022