Our CRT-261 New Study Materials exam quiz is so popular not only for the high quality, but also for the high efficiency services provided which owns to the efforts of all our staffs. First of all, if you are not sure about the CRT-261 New Study Materials exam, the online service will find the most accurate and all-sided information for you, so that you can know what is going on about all about the exam and make your decision to buy CRT-261 New Study Materials study guide or not. Omgzlook's providing learning materials can not only help you 100% pass the exam, but also provide you a free one-year update service. Salesforce CRT-261 New Study Materials is one of the important certification exams. Our services before, during and after the clients use our CRT-261 New Study Materials certification material are considerate.
Salesforce Service Cloud Consultant CRT-261 Omgzlook can give you a brighter future.
Our company have the higher class operation system than other companies, so we can assure you that you can start to prepare for the CRT-261 - Certification Preparation for Service Cloud Consultant New Study Materials exam with our study materials in the shortest time. Then you no longer need to worry about being fired by your boss. The society has an abundance of capable people and there is a keen competition.
In fact, our CRT-261 New Study Materials exam questions have helped tens of thousands of our customers successfully achieve their certification. The moment you choose to go with our CRT-261 New Study Materials study materials, your dream will be more clearly presented to you. Next, through my introduction, I hope you can have a deeper understanding of our CRT-261 New Study Materials learning quiz.
Now, quickly download Salesforce CRT-261 New Study Materials free demo for try.
Being anxious for the CRT-261 New Study Materials exam ahead of you? Have a look of our CRT-261 New Study Materials training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our CRT-261 New Study Materials learning questions, and it is their job to officiate the routines of offering help for you. All points are predominantly related with the exam ahead of you. You will find the exam is a piece of cake with the help of our CRT-261 New Study Materials study materials.
CRT-261 New Study Materials test engine can simulate the actual test during the preparation and record the wrong questions for our reviewing. You just need 20-30 hours for preparation and feel confident to face the CRT-261 New Study Materials actual test.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
And if you want to get all benefits like that, our Palo Alto Networks PCNSC training quiz is your rudimentary steps to begin. The more time you spend in the preparation for Cisco 300-715 training materials, the higher possibility you will pass the exam. If you have bought the Huawei H20-423_V1.0 exam questions before, then you will know that we have free demos for you to download before your purchase. The Open Group OGEA-101 - And the number of our free coupon is limited. By concluding quintessential points into SAP C_WZADM_2404 actual exam, you can pass the exam with the least time while huge progress.
Updated: May 28, 2022