By adding all important points into practice materials with attached services supporting your access of the newest and trendiest knowledge, our CRT-261 New Dumps Ppt preparation materials are quite suitable for you right now as long as you want to pass the CRT-261 New Dumps Ppt exam as soon as possible and with a 100% pass guarantee. Our CRT-261 New Dumps Ppt study questions are so popular that everyday there are numerous of our loyal customers wrote to inform and thank us that they passed their exams for our exam braindumps. It is really not easy to pass CRT-261 New Dumps Ppt exam, but once you get the exam certification, it is not only a proof of your ability, but also an internationally recognised passport for you. You cannot blindly prepare for CRT-261 New Dumps Ppt exam. In case you are tentative about their quality, we give these demos form which you could get the brief outline and questions closely related with the CRT-261 New Dumps Ppt exam materials.
Come and buy our CRT-261 New Dumps Ppt exam questions!
The CRT-261 - Certification Preparation for Service Cloud Consultant New Dumps Ppt certification exam training tools contains the latest studied materials of the exam supplied by IT experts. And after using our Latest CRT-261 Exam Dumps Demo learning prep, they all have marked change in personal capacity to deal with the Latest CRT-261 Exam Dumps Demo exam intellectually. The world is full of chicanery, but we are honest and professional in this area over ten years.
The industrious Omgzlook's IT experts through their own expertise and experience continuously produce the latest Salesforce CRT-261 New Dumps Ppt training materials to facilitate IT professionals to pass the Salesforce certification CRT-261 New Dumps Ppt exam. The certification of Salesforce CRT-261 New Dumps Ppt more and more valuable in the IT area and a lot people use the products of Omgzlook to pass Salesforce certification CRT-261 New Dumps Ppt exam. Through so many feedbacks of these products, our Omgzlook products prove to be trusted.
Salesforce CRT-261 New Dumps Ppt - A bad situation can show special integrity.
With the help of our CRT-261 New Dumps Ppt study guide, you can adjust yourself to the exam speed and stay alert according to the time-keeper that we set on our CRT-261 New Dumps Ppt training materials. Therefore, you can trust on our CRT-261 New Dumps Ppt exam materials for this effective simulation function will eventually improve your efficiency and assist you to succeed in the CRT-261 New Dumps Ppt exam. And we believe you will pass the CRT-261 New Dumps Ppt exam just like the other people!
Omgzlook Salesforce CRT-261 New Dumps Ppt exam training materials is the best choice to help you pass the exam. The training materials of Omgzlook website have a unique good quality on the internet.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
So choosing our Microsoft AI-102 training materials is a wise choice. As one of the most important exam in Salesforce certification exam, the certificate of Salesforce Oracle 1z0-1072-24 will give you benefits. Considering your practical constraint and academic requirements of the Dell D-AX-DY-A-00 exam preparation, you may choose the Dell D-AX-DY-A-00 practice materials with following traits. ACFE CFE - In addition, if you first take the exam, you can use software version dumps. There are many benefits to buy ACFE CFE guide torrent such as after the client pass the exam they can enter in the big company and double their wages.
Updated: May 28, 2022