It is all about efficiency and accuracy. And what is more charming than our CRT-261 Most Reliable Questions study guide with a passing rate as 98% to 100%? The answer is no. Our CRT-261 Most Reliable Questions practice quiz is unique in the market. We all know that obtaining the CRT-261 Most Reliable Questions certification is very difficult, and students who want to pass the exam often have to spend a lot of time and energy. After years of hard work, the experts finally developed a set of perfect learning materials CRT-261 Most Reliable Questions practice materials that would allow the students to pass the exam easily. And our website has already became a famous brand in the market because of our reliable CRT-261 Most Reliable Questions exam questions.
Salesforce Service Cloud Consultant CRT-261 You can directly select our products.
Salesforce Service Cloud Consultant CRT-261 Most Reliable Questions - Certification Preparation for Service Cloud Consultant And you can free donwload the demos to have a look. A good choice can make one work twice the result with half the effort, and our CRT-261 Latest Test Objectives study materials will be your right choice. With the rapid development of society, people pay more and more attention to knowledge and skills.
It is not just an easy decision to choose our CRT-261 Most Reliable Questions prep guide, because they may bring tremendous impact on your individuals development. Holding a professional certificate means you have paid more time and effort than your colleagues or messmates in your major, and have experienced more tests before succeed. Our CRT-261 Most Reliable Questions real questions can offer major help this time.
Salesforce CRT-261 Most Reliable Questions - We are 7*24*365 online service.
Our Omgzlook is a professional website to provide accurate exam material for a variety of IT certification exams. And Omgzlook can help many IT professionals enhance their career goals. The strength of our the IT elite team will make you feel incredible. You can try to free download part of the exam questions and answers about Salesforce certification CRT-261 Most Reliable Questions exam to measure the reliability of our Omgzlook.
Our online version of CRT-261 Most Reliable Questions learning guide does not restrict the use of the device. You can use the computer or you can use the mobile phone.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Some of them who have passed the Salesforce certification Salesforce Heroku-Architect exam also use Omgzlook's products. SAP C-WZADM-2404 - Our study materials want every user to understand the product and be able to really get what they need. You can free download part of Omgzlook's practice questions and answers about Salesforce certification Blue Prism ROM2 exam online, as an attempt to test our quality. For example, the social acceptance of Huawei H20-421_V1.0 certification now is higher and higher. Omgzlook's training product for Salesforce certification SAP C-TS4FI-2023 exam includes simulation test and the current examination.
Updated: May 28, 2022