At the same time, you will have more income to lead a better life and develop your life quality. Who will refuse such a wonderful dream? So you must struggle for a better future. Life is a long journey. Our behavior has been strictly ethical and responsible to you, which is trust worthy. We know making progress and getting the certificate of CRT-261 Latest Exam Questions study materials will be a matter of course with the most professional experts in command of the newest and the most accurate knowledge in it. This is the result of our efforts and the best gift to the user.
Salesforce Service Cloud Consultant CRT-261 Their efficiency has far beyond your expectation!
If you try on our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Questions exam braindumps, you will be very satisfied with its content and design. Unlike other kinds of exam files which take several days to wait for delivery from the date of making a purchase, our Reliable CRT-261 Practice Questions Ebook study materials can offer you immediate delivery after you have paid for them. The moment you money has been transferred to our account, and our system will send our Reliable CRT-261 Practice Questions Ebooktraining dumps to your mail boxes so that you can download Reliable CRT-261 Practice Questions Ebook exam questions directly.
Our CRT-261 Latest Exam Questions quiz guide is of high quality, which mainly reflected in the passing rate. We can promise higher qualification rates for our CRT-261 Latest Exam Questions exam question than materials of other institutions. Because our products are compiled by experts from various industries and they are based on the true problems of the past years and the development trend of the industry.
Salesforce CRT-261 Latest Exam Questions - It can help a lot of people achieve their dream.
In this social-cultural environment, the CRT-261 Latest Exam Questions certificates mean a lot especially for exam candidates like you. To some extent, these CRT-261 Latest Exam Questions certificates may determine your future. With respect to your worries about the practice exam, we recommend our CRT-261 Latest Exam Questions preparation materials which have a strong bearing on the outcomes dramatically. For a better understanding of their features, please follow our website and try on them.
Omgzlook's training course has a high quality, which its practice questions have 95% similarity with real examination. If you use Omgzlook's product to do some simulation test, you can 100% pass your first time to attend IT certification exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Besides, we are punctually meeting commitments to offer help on Microsoft AI-900-CN study materials. More and more people choose Salesforce Databricks Databricks-Machine-Learning-Associate exam. High quality SAP C_THR81_2405 practice materials leave a good impression on the exam candidates and bring more business opportunities in the future. Our Salesforce IIA IIA-CIA-Part1 exam training materials contains questions and answers. Provided that you lose your exam with our SAP C-THR95-2405 exam questions unfortunately, you can have full refund or switch other version for free.
Updated: May 28, 2022