In order to cater to the different needs of people from different countries in the international market, we have prepared three kinds of versions of our CRT-261 Latest Exam Book learning questions in this website. And we can assure you that you will get the latest version of our CRT-261 Latest Exam Book training materials for free from our company in the whole year after payment on CRT-261 Latest Exam Book practice quiz. Last but not least, we will provide the most considerate after sale service for our customers on our CRT-261 Latest Exam Book exam dumps. They have more competitiveness among fellow workers and are easier to be appreciated by their boss. In fact, the users of our CRT-261 Latest Exam Book exam have won more than that, but a perpetual wealth of life. We can say that our CRT-261 Latest Exam Book test questions are the most suitable for examinee to pass the exam, you will never regret to buy it.
Salesforce Service Cloud Consultant CRT-261 The experts will update the system every day.
What are you waiting for? Come and buy CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Book study guide now! The online version is open to all electronic devices, which will allow your device to have common browser functionality so that you can open our products. At the same time, our online version of the CRT-261 Real Braindumps study guide can also be implemented offline, which is a big advantage that many of the same educational products are not able to do on the market at present.
For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane. According to these ignorant beginners, the CRT-261 Latest Exam Book exam questions set up a series of basic course, by easy to read, with corresponding examples to explain at the same time, the Certification Preparation for Service Cloud Consultant study question let the user to be able to find in real life and corresponds to the actual use of learned knowledge, deepened the understanding of the users and memory. Simple text messages, deserve to go up colorful stories and pictures beauty, make the CRT-261 Latest Exam Book test guide better meet the zero basis for beginners, let them in the relaxed happy atmosphere to learn more useful knowledge, more good combined with practical, so as to achieve the state of unity.
Our Salesforce CRT-261 Latest Exam Book study materials deserve your purchasing.
The optimization of CRT-261 Latest Exam Book training questions is very much in need of your opinion. If you find any problems during use, you can give us feedback. We will give you some benefits as a thank you. You will get a chance to update the system of CRT-261 Latest Exam Book real exam for free. Of course, we really hope that you can make some good suggestions after using our CRT-261 Latest Exam Book study materials. We hope to grow with you and help you get more success in your life.
A free trial service is provided for all customers by our CRT-261 Latest Exam Book study quiz, whose purpose is to allow customers to understand our products in depth before purchase. Many students often complain that they cannot purchase counseling materials suitable for themselves.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Splunk SPLK-1002 - Our passing rate may be the most attractive factor for you. Microsoft DP-420 - I hope we have enough sincerity to impress you. Microsoft MS-102 - If you are not working hard, you will lose a lot of opportunities! Databricks Databricks-Certified-Professional-Data-Engineer - If you don't believe, you can give it a try. Microsoft MS-102 exam prep sincerely hopes that you can achieve your goals and realize your dreams.
Updated: May 28, 2022