You can contact with our service, and they will give you the most professional guide. Our CRT-261 Examcollection Questions Answers study materials are the accumulation of professional knowledge worthy practicing and remembering. There are so many specialists who join together and contribute to the success of our CRT-261 Examcollection Questions Answers guide quiz just for your needs. Your ability will be enhanced quickly. Let us witness the miracle of the moment! We believe the operation is very convenient for you, and you can operate it quickly.
Salesforce Service Cloud Consultant CRT-261 You still can pass the exam with our help.
In order to follow this trend, our company product such a CRT-261 - Certification Preparation for Service Cloud Consultant Examcollection Questions Answers exam questions that can bring you the combination of traditional and novel ways of studying. And you can free download the demos of the Minimum CRT-261 Pass Score practice engine to have a experience before payment. During the operation of the Minimum CRT-261 Pass Score study materials on your computers, the running systems of the Minimum CRT-261 Pass Score study guide will be flexible, which saves you a lot of troubles and help you concentrate on study.
Our research and development team not only study what questions will come up in the CRT-261 Examcollection Questions Answers exam, but also design powerful study tools like exam simulation software.The content of our CRT-261 Examcollection Questions Answers practice materials is chosen so carefully that all the questions for the exam are contained. And our CRT-261 Examcollection Questions Answersstudy materials have three formats which help you to read, test and study anytime, anywhere. This means with our products you can prepare for CRT-261 Examcollection Questions Answers exam efficiently.
Our Salesforce CRT-261 Examcollection Questions Answers exam torrent carries no viruses.
If you are not sure whether our CRT-261 Examcollection Questions Answers exam braindumps are suitable for you, you can request to use our trial version. Of course, CRT-261 Examcollection Questions Answers learning materials produced several versions of the product to meet the requirements of different users. You can also ask to try more than one version and choose the one that suits you best. And we have three different versions Of our CRT-261 Examcollection Questions Answers study guide: the PDF, the Software and the APP online.
As long as you study our CRT-261 Examcollection Questions Answers training engine and followe it step by step, we believe you will achieve your dream easily. Every question from our CRT-261 Examcollection Questions Answers study materials is carefully elaborated and the content of our CRT-261 Examcollection Questions Answers exam questions involves the professional qualification certificate examination.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
HP HPE0-V28-KR training materials are not only the domestic market, but also the international high-end market. So if you get any questions of our Huawei H13-821_V3.0-ENU learning guide, please get us informed. And you can free download the demos of the Lpi 300-300 study guide to check it out. Passing the Cisco 700-250 exam has never been so efficient or easy when getting help from our Cisco 700-250 training materials. Secondly software version does not limit to the number of installed computers, and it simulates the real SAP C-SAC-2402 actual test guide, but it can only run on Windows operating system.
Updated: May 28, 2022