Therefore, no matter what kind of life you live, no matter how much knowledge you have attained already, it should be a great wonderful idea to choose our CRT-261 Associate Level Test guide torrent for sailing through the difficult test. On the whole, nothing is unbelievable, to do something meaningful from now, success will not wait for a hesitate person, go and purchase! The language in our CRT-261 Associate Level Test test guide is easy to understand that will make any learner without any learning disabilities, whether you are a student or a in-service staff, whether you are a novice or an experienced staff who has abundant experience for many years. Our CRT-261 Associate Level Test study guide will be the best choice for your time, money and efforts. In compliance with syllabus of the exam, our CRT-261 Associate Level Test preparation materials are determinant factors giving you assurance of smooth exam. The PDF version of our CRT-261 Associate Level Test guide quiz is prepared for you to print it and read it everywhere.
Salesforce Service Cloud Consultant CRT-261 Other workers are also dedicated to their jobs.
Salesforce Service Cloud Consultant CRT-261 Associate Level Test - Certification Preparation for Service Cloud Consultant Please add Omgzlook's training tool in your shopping cart now. Everything is changing so fast. So do not reject challenging new things.
These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.
Now, Salesforce CRT-261 Associate Level Test exam guide gives you this opportunity.
The time and energy are all very important for the office workers. In order to get the CRT-261 Associate Level Test certification with the less time and energy investment, you need a useful and valid Salesforce study material for your preparation. CRT-261 Associate Level Test free download pdf will be the right material you find. The comprehensive contents of CRT-261 Associate Level Test practice torrent can satisfied your needs and help you solve the problem in the actual test easily. Now, choose our CRT-261 Associate Level Test study practice, you will get high scores.
About some esoteric points, they illustrate with examples for you on the CRT-261 Associate Level Test exam braindumps. With the cumulative effort over the past years, our CRT-261 Associate Level Test study guide has made great progress with passing rate up to 98 to 100 percent among the market.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
In addition, you will instantly download the PMI PMO-CP pdf vce after you complete the payment. Our SAP C-ARSUM-2404 study materials will be your best learning partner and will accompany you through every day of the review. Palo Alto Networks PCNSC - Mostly choice is greater than effort. IBM C1000-184 - With the rapid development of the economy, the demands of society on us are getting higher and higher. The content of our SAP C_ARCON_2404 pass guide covers the most of questions in the actual test and all you need to do is review our SAP C_ARCON_2404 vce dumps carefully before taking the exam.
Updated: May 28, 2022