Action always speaks louder than words. With the help of our CRT-261 Accurate Prep Material study questions, you can reach your dream in the least time. At this time, you will stand out in the interview among other candidates with the CRT-261 Accurate Prep Material certification. If you are satisfied with our CRT-261 Accurate Prep Material training guide, come to choose and purchase. If you buy the Software or the APP online version of our CRT-261 Accurate Prep Material study materials, you will find that the timer can aid you control the time. Once they need to prepare an exam, our CRT-261 Accurate Prep Material study materials are their first choice.
Salesforce Service Cloud Consultant CRT-261 And you can choose the favorite one.
If you are clueless about the oncoming exam, our CRT-261 - Certification Preparation for Service Cloud Consultant Accurate Prep Material guide materials are trustworthy materials for your information. Many exam candidates are uninformed about the fact that our Free CRT-261 Pdf Guide preparation materials can help them with higher chance of getting success than others. It is all about efficiency and accuracy.
With the improvement of people’s living standards, there are more and more highly educated people. To defeat other people in the more and more fierce competition, one must demonstrate his extraordinary strength. Today, getting CRT-261 Accurate Prep Material certification has become a trend, and CRT-261 Accurate Prep Material exam dump is the best weapon to help you pass certification.
Salesforce CRT-261 Accurate Prep Material - Just make your own decisions.
According to personal propensity and various understanding level of exam candidates, we have three versions of CRT-261 Accurate Prep Material study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our CRT-261 Accurate Prep Material exam braindumps, then you may find that there are the respective features and detailed disparities of our CRT-261 Accurate Prep Material simulating questions. And you can free donwload the demos to have a look.
In addition to the lack of effort, you may also not make the right choice on our CRT-261 Accurate Prep Material exam questions. A good choice can make one work twice the result with half the effort, and our CRT-261 Accurate Prep Material study materials will be your right choice.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
So our CompTIA CAS-004 real questions may help you generate financial reward in the future and provide more chances to make changes with capital for you and are indicative of a higher quality of life. Network Appliance NS0-521 - Nowadays, the certification has been one of the criteria for many companies to recruit employees. We want to finish long term objectives through customer satisfaction and we have achieved it already by our excellent Scaled Agile SAFe-APM exam questions. Obtaining the CIW 1D0-671 certification is not an easy task. As a key to the success of your life, the benefits that EMC D-PDM-DY-23 exam guide can bring you are not measured by money.
Updated: May 28, 2022