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ADM-251 PDF DEMO:
QUESTION NO: 1
A customer successfully places an order with UC for five widgets. The order is activated in
Salesforce and the products are shipped to the customer, One week later the customer return one widget. What is the effective method of recording the event in Salesforce?
A. Change the quantity value on the order product to 4
B. Create a custom field on the order product object
C. Create a return order under returned orders
D. Create a new sales product with quantity set to -1
Answer: C
QUESTION NO: 2
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting their quotas. What should be evaluated to determine the cause of this decline?
Choose 2 answers:
A. Trending report on won versus lost opportunities
B. Percent of converted leads per sales representative.
C. Comparison report of forecasts versus converted leads.
D. Activity history report on open and closed opportunities.
Answer: A,D
QUESTION NO: 3
A premier customer for Universal Software needs access to confidential product roadmap information. To securely send this information using content delivery, what step should a sales representative take? Choose 2 answers
A. Require the customer to enter a security token to download the content.
B. Remove access to the content after a specified date.
C. Require the customer to enter a password to view the content.
D. Require the recipient to log into Salesforce to access the content.
Answer: B,C
QUESTION NO: 4
Universal Containers has a private sharing model and wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team.
How can the documents be shared efficiently and securely?
A. The documents should be emailed to the sales team on the opportunity record.
B. The documents should be uploaded to chatter files and shared with the field sales organization.
C. The documents should be uploaded to chatter files from the opportunity record.
D. The documents should be uploaded to a library that is shared with the field sales organization.
Answer: B
QUESTION NO: 5
The shipping department at Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity.
How can this requirement be met using a workflow email?
A. Create it on the opportunity product using an HTML email template.
B. Create it on the opportunity using a HTML email template.
C. Create it on the opportunity using a Visualforce email template.
D. Create it on the opportunity product using a Visualforce email template.
Answer: C
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Updated: May 27, 2022