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500-440 PDF DEMO:
QUESTION NO: 1
Refer to the exhibit.
In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
A. agent ID
B. agent reservation script dialed number
C. agent PSTN number (accessible from CUCM/GW)
D. the local CTI port dialed number
E. the remote CTI port dialed number
Answer: D
QUESTION NO: 2
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. basic call control (answer, hold, retrieve, end, and make call)
B. phonebooks and workflows
C. desktop for third-party ACD
D. ready and login reason codes
E. agent historical reports
F. advanced call control (consultation, transfer after consult, conference after consult)
Answer: A,B,F
QUESTION NO: 3
In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?
A. Vlance network adapter type
B. VMXNET network adapter type
C. VMXNET3 network adapter type
D. E1000 network adapter type
E. Flexible VM network adapter type
Answer: D
QUESTION NO: 4
Which two options are the maximum number of concurrent reports supported by CUIC?
(Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 50 concurrent Historical reports
D. 400 concurrent Historical reports
E. 800 concurrent Real-time reports
F. 400 concurrent Real-time reports
Answer: D,F
QUESTION NO: 5
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
A. call queuing
B. CTI data on Cisco Agent Desktop screen pop
C. Cisco Extension Mobility for agents
D. Cisco Mobile Agents
E. Courtesy Callback
F. transfer call routing from agent to agent
Answer: C,D,F
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Updated: May 28, 2022