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ITILFND PDF DEMO:
QUESTION NO: 1
Which of the following is service transition planning and support NOT responsible for?
A. Prioritizing conflicts for service transition resources
B. Coordinating the efforts required to manage multiple simultaneous transitions
C. Maintaining policies, standards and models for service transition activities and processes
D. Detailed planning of the build and test of individual changes
Answer: D
QUESTION NO: 2
Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?
A. Do
B. Perform
C. Implement
D. Measure
Answer: A
QUESTION NO: 3
Which of the following are benefits to the business of implementing service transition?
1 . Better reuse and sharing of assets across projects and resources
2 . Reduced cost to design new services
3 . Result in higher volume of successful changes
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. None of the above
Answer: C
QUESTION NO: 4
Where would you expect incident resolution targets to be documented?
A. A service level agreement (SLA)
B. A request for change (RFC)
C. The service portfolio
D. A service description
Answer: A
QUESTION NO: 5
Which one of the following would NOT involve event management?
A. Intrusion detection
B. Recording and monitoring environmental conditions in the data centre
C. Recording service desk staff absence
D. Monitoring the status of configuration items
Answer: C
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Updated: May 28, 2022