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QUESTION NO: 1
Universal Containers typically performs installs, break-fix, and inspections for all clients. The
Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
A. Work Order Record Types for Break-fix, Install, and Inspection.
B. Work Type Line Items for Install, Break-fix, and Inspections.
C. Work Order custom fields to define Install, Break-fix, and Inspections.
D. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
Answer: D
QUESTION NO: 2
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
A. Products Required for Work Order Line Items
B. Products Required for Work Orders
C. Products Required for Service Resources
D. Products Required for Service Appointments
Answer: A,B
QUESTION NO: 3
Universal Containers has an initiative to reduce their carbon footprint. What factor should a
Consultant recommend using in a Scheduling Policy to meet the above requirement?
A. Remove the Match Location Work Rule.
B. Give the Minimize Travel Service Objective the highest weight.
C. Remove the ASAP Service Objective.
D. Add the Maximum Travel From Home Work Rule.
Answer: B
QUESTION NO: 4
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement?
Choose 2 answers
A. Assets
B. Work Types
C. Product Templates
D. Service Report Templates
Answer: B,D
QUESTION NO: 5
The CFO for Universal Containers wants Work Orders to remain open until the Customer
Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status with Category
D. Custom Validation Rule on Work Orders
Answer: C,D
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Updated: May 28, 2022