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CRT-271 PDF DEMO:
QUESTION NO: 1
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
- Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
- Users should be able to submit a support case
- Users should be able to view invoice information (external object using Salesforce Connect)
- Users should be able to view order information (saved in the Standard Order object in Salesforce)
Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
A. Users should be able to submit a support case
B. Users should be able to view order information (saved in the Standard Order object in Salesforce)
C. Chatter Groups will be used for private product collaboration.
D. Users should be able to view invoice information (external object using Salesforce Connect)
E. Branding is limited to the logo and company colour palette.
Answer: A,D,E
QUESTION NO: 2
niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the
Community?
Select one or more of the following:
A. Direct employees to the global header
B. Advise employees to use the "Login in as" functionality
C. Direct employees to the App Launcher
D. Recommend employees use a separate username for Community access
Answer: C
QUESTION NO: 3
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
A. From the Community Workspace
B. From the Community site
C. From the All Communities setup page
D. From the Community Builder
Answer: C
QUESTION NO: 4
Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community Builder? Choose
2 answers.
A. Make a copy of the Account detail object, remove the components NOT needed, and publish.
B. Create a standard page, add the Account record detail component, and publish.
C. Edit the Account record detail page, remove the components NOT needed, and publish.
D. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.
Answer: D
QUESTION NO: 5
Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a
Community and reuse these pages for their contractors and vendors.
Community members should be able to:
- Search and find articles on standard operating procedures.
- Submit invoices and receive status updates.
- Submit bids and receive updates.
How should the Salesforce Admin build this Community?
A. Build a community in the external website and integrate with Salesforce for bid processes and other information.
B. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.
C. Select the Site.com Template with the Navigation menu for invoices and bid processes.
D. Provide access to the internal Salesforce org and limit access by profiles.
Answer: B
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Updated: May 28, 2022