Our Omgzlook team always provide the best quality service in the perspective of customers. There are many reasons why we are be trusted: 24-hour online customer service, the free experienced demo for CRT-261 Vce Free exam materials, diversity versions, one-year free update service after purchase, and the guarantee of no help full refund. If you can successfully pass the CRT-261 Vce Free exam with the help of our Omgzlook, we hope you can remember our common efforts. But in realistic society, some candidates always say that this is difficult to accomplish. Therefore, CRT-261 Vce Free certification has become a luxury that some candidates aspire to. You don't need to worry about how difficulty the exams are.
Come and buy our CRT-261 Vce Free exam guide!
We provide one year studying assist service and one year free updates downloading of Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Vce Free exam questions. Up to now, many people have successfully passed the New CRT-261 Exam Tutorial exam with our assistance. So you need to be brave enough to have a try.
Most IT workers prefer to choose our online test engine for their CRT-261 Vce Free exam prep because online version is more flexible and convenient. With the help of our online version, you can not only practice our CRT-261 Vce Free exam pdf in any electronic equipment, but also make you feel the atmosphere of CRT-261 Vce Free actual test. The exam simulation will mark your mistakes and help you play well in CRT-261 Vce Free practice test.
Salesforce CRT-261 Vce Free - At last, you will not regret your choice.
we can give you 100% pass rate guarantee. CRT-261 Vce Free practice quiz is equipped with a simulated examination system with timing function, allowing you to examine your CRT-261 Vce Free learning results at any time, keep checking for defects, and improve your strength. Besides, during the period of using CRT-261 Vce Free learning guide, we also provide you with 24 hours of free online services, which help to solve any problem for you at any time and sometimes mean a lot to our customers.
Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification CRT-261 Vce Free exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Salesforce Salesforce-AI-Associate - By clearing different Salesforce exams, you can easily land your dream job. AACN CCRN-Adult - We will provide one year free update service for those customers who choose Omgzlook's products. The Palo Alto Networks PSE-Strata sample questions include all the files you need to prepare for the Salesforce Palo Alto Networks PSE-Strata exam. Juniper JN0-252 - As most of our exam questions are updated monthly, you will get the best resources with market-fresh quality and reliability assurance. Furthermore, it is our set of Oracle 1z0-071 brain dumps that stamp your success with a marvelous score.
Updated: May 28, 2022