In order to provide a convenient study method for all people, our company has designed the online engine of the CRT-261 Training Tools study practice dump. The online engine is very convenient and suitable for all people to study, and you do not need to download and install any APP. We believe that the CRT-261 Training Tools exam questions from our company will help all customers save a lot of installation troubles. CRT-261 Training Tools practice quiz provide you with the most realistic test environment, so that you can adapt in advance so that you can easily deal with formal exams. What we say is true, apart from the examination environment, also includes CRT-261 Training Tools exam questions which will come up exactly in the real exam. Also, from an economic point of view, our Certification Preparation for Service Cloud Consultant exam dumps is priced reasonable, so the CRT-261 Training Tools test material is very responsive to users, user satisfaction is also leading the same products.
Salesforce Service Cloud Consultant CRT-261 We have always advocated customer first.
Salesforce Service Cloud Consultant CRT-261 Training Tools - Certification Preparation for Service Cloud Consultant What is more, we have never satisfied our current accomplishments. I hope that you can spend a little time understanding what our study materials have to attract customers compared to other products in the industry. As you know, we are now facing very great competitive pressure.
But you must have a browser on your device. Also, you must open the online engine of the study materials in a network environment for the first time. In addition, the CRT-261 Training Tools study dumps don’t occupy the memory of your computer.
Salesforce CRT-261 Training Tools - It is useless if you do not prepare well.
Annual test syllabus is essential to predicate the real CRT-261 Training Tools questions. So you must have a whole understanding of the test syllabus. After all, you do not know the CRT-261 Training Tools exam clearly. It must be difficult for you to prepare the CRT-261 Training Tools exam. Then our study materials can give you some guidance. All questions on our CRT-261 Training Tools study materials are strictly in accordance with the knowledge points on newest test syllabus. Also, our experts are capable of predicating the difficult knowledge parts of the CRT-261 Training Tools exam according to the test syllabus. We have tried our best to simply the difficult questions. In order to help you memorize the CRT-261 Training Tools study materials better, we have detailed explanations of the difficult questions such as illustration, charts and referring website. Every year some knowledge is reoccurring over and over. You must ensure that you master them completely.
Our sales volumes are beyond your imagination. Every day thousands of people browser our websites to select our CRT-261 Training Tools exam materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
When you try our part of Salesforce certification SAP C-THR95-2405 exam practice questions and answers, you can make a choice to our Omgzlook. Now Omgzlook provide you a effective method to pass Salesforce certification CompTIA DY0-001 exam. EMC D-XTR-OE-A-24 - Selecting Omgzlook, you will be an IT talent. Now you can free download part of practice questions and answers of Salesforce certification Huawei H11-851_V4.0 exam on Omgzlook. People who have got Salesforce EXIN SIAMP certification often have much higher salary than counterparts who don't have the certificate.
Updated: May 28, 2022