Our products are just suitable for you. Our CRT-261 Topics Pdf exam training dumps will help you master the real test and prepare well for your exam. If you worry about your exam, our CRT-261 Topics Pdf exam training dumps will guide you and make you well preparing,you will pass exam without any doubt. The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. Once you select our Omgzlook, we can not only help you pass Salesforce certification CRT-261 Topics Pdf exam and consolidate their IT expertise, but also have a one-year free after-sale Update Service. You will get your CRT-261 Topics Pdf certification with little time and energy by the help of out dumps.
Our CRT-261 Topics Pdf practice materials are really reliable.
If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through CRT-261 - Certification Preparation for Service Cloud Consultant Topics Pdf exam, then you must have CRT-261 - Certification Preparation for Service Cloud Consultant Topics Pdf question torrent. When you are eager to pass the Reliable CRT-261 Test Cost real exam and need the most professional and high quality practice material, we are willing to offer help. Our Reliable CRT-261 Test Cost training prep has been on the top of the industry over 10 years with passing rate up to 98 to 100 percent.
Our CRT-261 Topics Pdf study materials are easy to be mastered and boost varied functions. We compile Our CRT-261 Topics Pdf preparation questions elaborately and provide the wonderful service to you thus you can get a good learning and preparation for the CRT-261 Topics Pdf exam. After you know the characteristics and functions of our CRT-261 Topics Pdf training materials in detail, you will definitely love our exam dumps and enjoy the wonderful study experience.
Salesforce CRT-261 Topics Pdf - Life is full of ups and downs.
Although a lot of products are cheap, but the quality is poor, perhaps users have the same concern for our latest CRT-261 Topics Pdf exam dump. Here, we solemnly promise to users that our product error rate is zero. Everything that appears in our products has been inspected by experts. In our CRT-261 Topics Pdf practice materials, users will not even find a small error, such as spelling errors or grammatical errors. It is believed that no one is willing to buy defective products, so, the CRT-261 Topics Pdf study guide has established a strict quality control system. The entire compilation and review process for latest CRT-261 Topics Pdf exam dump has its own set of normative systems, and the CRT-261 Topics Pdf practice materials have a professional proofreader to check all content. Only through our careful inspection, the study material can be uploaded to our platform. So, please believe us, 0 error rate is our commitment.
You just need to pay the relevant money for the CRT-261 Topics Pdf practice materials. Our system will never deduct extra money from your debit cards.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
In general, users can only wait about 5-10 minutes to receive our Microsoft MS-900 learning material, and if there are any problems with the reception, users may contact our staff at any time. Based on the statistics, prepare the exams under the guidance of our Adobe AD0-E207 practice materials, the user's pass rate is up to 98% to 100%, And they only need to practice latest Adobe AD0-E207 exam dump to hours. IBM C1000-172 - In the current market, there are too many products of the same type. NAHQ CPHQ - According to different audience groups, our products for the examination of the teaching content of a careful division, so that every user can find a suitable degree of learning materials. Someone around you must be using our Microsoft MB-910 exam questions.
Updated: May 28, 2022