The reason of making the Omgzlook stand out in so many peers is that we have a lot of timely updated practice questions and answers which accurately and correctly hit the exam. So we can well improve the exam pass rate and make the people ready to participate in Salesforce certification CRT-261 Testing Engine exam safely use practice questions and answers provided by Omgzlook to pass the exam. Omgzlook 100% guarantee you to pass Salesforce certification CRT-261 Testing Engine exam. For their varied advantages, our CRT-261 Testing Engine learning questions have covered almost all the interests and habits of varied customers groups. No matter you are a student, a working staff, or even a house wife, you will find the exact version of your CRT-261 Testing Engine exam materials to offer you a pleasant study experience. If you choose to download all of our providing exam practice questions and answers, Omgzlook dare 100% guarantee that you can pass Salesforce certification CRT-261 Testing Engine exam disposably with a high score.
Salesforce Service Cloud Consultant CRT-261 So you can take a best preparation for the exam.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Testing Engine preparation quide will totally amaze you and bring you good luck. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Our CRT-261 Testing Engine study materials absolutely can add more pleasure to your life. You just need a chance to walk out. You can click to see the comments of the CRT-261 Testing Engine exam braindumps and how we changed their life by helping them get the CRT-261 Testing Engine certification.
Salesforce CRT-261 Testing Engine - It will help us to pass the exam successfully.
What is your reason for wanting to be certified with CRT-261 Testing Engine? I believe you must want to get more opportunities. As long as you use CRT-261 Testing Engine learning materials and get a CRT-261 Testing Engine certificate, you will certainly be appreciated by the leaders. As you can imagine that you can get a promotion sooner or latter, not only on the salary but also on the position, so what are you waiting for? Just come and buy our CRT-261 Testing Engine study braindumps.
If you are an IT staff, it will be your indispensable training materials. Do not take your future betting on tomorrow.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
The system of Palo Alto Networks PCNSA test guide will keep track of your learning progress in the whole course. SAP P_S4FIN_2023 - Then, you need to upgrade and develop yourself. As long as you study with our CompTIA N10-009 exam questions for 20 to 30 hours, you will pass the exam for sure. SAP C-HAMOD-2404 - Whatever exam you choose to take, Omgzlook training dumps will be very helpful to you. Moreover our Cisco 700-826 test guides provide customers with supplement service-mock test, which can totally inspire them to study hard and check for defects during their learning process.
Updated: May 28, 2022