Will you feel that the product you have brought is not suitable for you? One trait of our CRT-261 Test Vce exam prepare is that you can freely download a demo to have a try. Because there are excellent free trial services provided by our CRT-261 Test Vce exam guides, our products will provide three demos that specially designed to help you pick the one you are satisfied. On the one hand, by the free trial services you can get close contact with our products, learn about the detailed information of our CRT-261 Test Vce study materials, and know how to choose the different versions before you buy our products. Through many reflects from people who have purchase Omgzlook's products, Omgzlook is proved to be the best website to provide the source of information about certification exam. The product of Omgzlook is a very reliable training tool for you. In recent years, our CRT-261 Test Vce exam guide has been well received and have reached 99% pass rate with all our dedication.
Salesforce Service Cloud Consultant CRT-261 We will satisfy your aspiring goals.
If you are a beginner, and if you want to improve your professional skills, Omgzlook Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Test Vce exam braindumps will help you to achieve your desire step by step. But we keep being the leading position in contrast. We are reactive to your concerns and also proactive to new trends happened in this New CRT-261 Test Registration exam.
This is the achievement made by IT experts in Omgzlook after a long period of time. They used their knowledge and experience as well as the ever-changing IT industry to produce the material. The effect of Omgzlook's Salesforce CRT-261 Test Vce exam training materials is reflected particularly good by the use of the many candidates.
Salesforce CRT-261 Test Vce - It is up to you to make a decision.
It is our responsibility to relieve your pressure from preparation of CRT-261 Test Vce exam. To help you pass the CRT-261 Test Vce exam is our goal. The close to 100% passing rate of our dumps allow you to be rest assured in our products. Not all vendors dare to promise that if you fail the exam, we will give you a full refund. But our IT elite of Omgzlook and our customers who are satisfied with our CRT-261 Test Vce exam software give us the confidence to make such promise.
Omgzlook can not only save you valuable time, but also make you feel at ease to participate in the exam and pass it successfully. Omgzlook has good reliability and a high reputation in the IT professionals.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
If you worry about your exam, our Microsoft AI-102 exam training dumps will guide you and make you well preparing,you will pass exam without any doubt. Omgzlook is a website to provide a targeted training for Salesforce certification SAP C-LIXEA-2404 exam. We arrange the experts to check the update every day, if there is any update about the Microsoft AZ-900 pdf vce, the latest information will be added into the Microsoft AZ-900 exam dumps, and the useless questions will be remove of it to relief the stress for preparation. Oracle 1z0-1085-24 - If we have any updated version of test software, it will be immediately pushed to customers. Your knowledge range will be broadened and your personal skills will be enhanced by using the CompTIA PT0-002 free pdf torrent, then you will be brave and confident to face the CompTIA PT0-002 actual test.
Updated: May 28, 2022