We did not gain our high appraisal by our CRT-261 Test Pattern real exam for nothing and there is no question that our CRT-261 Test Pattern practice materials will be your perfect choice. Though it is unavoidable that you may baffle by some question points during review process, our CRT-261 Test Pattern study guide owns clear analysis under some necessary questions. So as long as you practice our CRT-261 Test Pattern training quiz, you will perfect yourself to pass your exam successfully. As far as we are concerned, the key to quick upward mobility lies in adapting your excellent personality to the style of the organization you are working in. Our CRT-261 Test Pattern exam materials embrace much knowledge and provide relevant CRT-261 Test Pattern exam bank available for your reference, which matches your learning habits and produces a rich harvest of the CRT-261 Test Pattern exam knowledge. So you have no the necessity to worry that you don’t have latest CRT-261 Test Pattern exam torrent to practice.
Salesforce Service Cloud Consultant CRT-261 Many customers may be doubtful about our price.
Even if you have a week foundation, I believe that you will get the certification by using our CRT-261 - Certification Preparation for Service Cloud Consultant Test Pattern study materials. Our CRT-261 Certification Test Answers exam questions are compiled by experts and approved by authorized personnel and boost varied function so that you can learn CRT-261 Certification Test Answers test torrent conveniently and efficiently. We provide free download and tryout before your purchase and if you fail in the exam we will refund you in full immediately at one time.
You are the best and unique in the world. Just be confident to face new challenge! As the old saying tells that, he who doesn't go advance will lose his ground.
Salesforce CRT-261 Test Pattern - Perhaps you do not understand.
For years our team has built a top-ranking brand with mighty and main which bears a high reputation both at home and abroad. The sales volume of the CRT-261 Test Pattern test practice guide we sell has far exceeded the same industry and favorable rate about our products is approximate to 100%. Why the clients speak highly of our CRT-261 Test Pattern exam dump? Our dedicated service, high quality and passing rate and diversified functions contribute greatly to the high prestige of our products. We provide free trial service before the purchase, the consultation service online after the sale, free update service and the refund service in case the clients fail in the test.
As long as you are convenient, you can choose to use a computer to learn, you can also choose to use mobile phone learning. No matter where you are, you can choose your favorite equipment to study our CRT-261 Test Pattern learning materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Our Microsoft MB-260 study guide can help you improve in the shortest time. EMC D-PSC-MN-01 - Why is that? The answer is that you get the certificate. You may find that there are a lot of buttons on the website which are the links to the information that you want to know about our SAP C_TADM_23 exam braindumps. Secondly, the price of the SAP C-S4FCF-2023 study materials is favourable. In order to meet a wide range of tastes, our company has developed the three versions of the SAP C_S4FCF_2023 preparation questions, which includes PDF version, online test engine and windows software.
Updated: May 28, 2022