You can enjoy the nice service from us. We have three versions of CRT-261 Test Notes learning materials available, including PDF, Software and APP online. The most popular one is PDF version of CRT-261 Test Notes study guide can be printed into papers so that you are able to write some notes or highlight the emphasis. It will just need to take one or two days to practice Salesforce CRT-261 Test Notes test questions and remember answers. You will free access to our test engine for review after payment. In the course of your study, the test engine of CRT-261 Test Notes actual exam will be convenient to strengthen the weaknesses in the learning process.
Salesforce Service Cloud Consultant CRT-261 You can download our app on your mobile phone.
With 100% Guaranteed of Success: Omgzlook’s promise is to get you a wonderful success in CRT-261 - Certification Preparation for Service Cloud Consultant Test Notes certification exams. The clients can download our Test CRT-261 Vce Free exam questions and use our them immediately after they pay successfully. Our system will send our Test CRT-261 Vce Free learning prep in the form of mails to the client in 5-10 minutes after their successful payment.
24/7 customer support is favorable to candidates who can email us if they find any ambiguity in the CRT-261 Test Notes exam dumps, our support will merely reply to your all CRT-261 Test Notes exam product related queries. Omgzlook makes your CRT-261 Test Notes exam preparation easy with it various quality features. Our CRT-261 Test Notes exam braindumps come with 100% passing and refund guarantee.
Salesforce CRT-261 Test Notes - It is your right time to make your mark.
Now, let us show you why our CRT-261 Test Notes exam questions are absolutely your good option. First of all, in accordance to the fast-pace changes of bank market, we follow the trend and provide the latest version of CRT-261 Test Notes study materials to make sure you learn more knowledge. Secondly, since our CRT-261 Test Notes training quiz appeared on the market, seldom do we have the cases of customer information disclosure. We really do a great job in this career!
Everyone's life course is irrevocable, so missing the opportunity of this time will be a pity. During the prolonged review, many exam candidates feel wondering attention is hard to focus.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
California Department of Insurance CA-Life-Accident-and-Health - So 20-30 hours of study is enough for you to deal with the exam. They always treat customers with courtesy and respect to satisfy your need on our Amazon DOP-C02 exam dumps. How can our Cisco 300-445 practice materials become salable products? Their quality with low prices is unquestionable. WGU Integrated-Physical-Sciences - Our software is equipped with many new functions, such as timed and simulated test functions. The questions and answers of our IBM C1000-181 study tool have simplified the important information and seized the focus and are updated frequently by experts to follow the popular trend in the industry.
Updated: May 28, 2022