Have you ever tried our IT exam certification software provided by our Omgzlook? If you have, you will use our CRT-261 Test Discount exam software with no doubt. If not, your usage of our dump this time will make you treat our Omgzlook as the necessary choice to prepare for other IT certification exams later. Our CRT-261 Test Discount exam software is developed by our IT elite through analyzing real CRT-261 Test Discount exam content for years, and there are three version including PDF version, online version and software version for you to choose. Do you want to pass the Salesforce CRT-261 Test Discount exam better and faster? Then please select the Omgzlook. It can help you achieve your dreams. We constantly updated the CRT-261 Test Discount exam materials at the same time with the exam update.
Salesforce CRT-261 Test Discount exam is very popular in IT field.
If you want to know our CRT-261 - Certification Preparation for Service Cloud Consultant Test Discount test questions materials, you can download our free demo now. Within a year, only if you would like to update the materials you have, you will get the newer version. With the dumps, you can pass Salesforce CRT-261 Exam Guide test with ease and get the certificate.
Excellent Salesforce CRT-261 Test Discount study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Do you feel bored about current jobs and current life? Go and come to obtain a useful certificate! CRT-261 Test Discount study guide is the best product to help you achieve your goal.
Salesforce CRT-261 Test Discount - Never has our practice test let customers down.
In order to evaluate the performance in the real exam like environment, the candidates can easily purchase our quality CRT-261 Test Discount preparation software. Our CRT-261 Test Discount} exam software will test the skills of the customers in a virtual exam like situation and will also highlight the mistakes of the candidates. The free CRT-261 Test Discount exam updates feature is one of the most helpful features for the candidates to get their preparation in the best manner with latest changes. The Salesforce introduces changes in the CRT-261 Test Discount format and topics, which are reported to our valued customers. In this manner, a constant update feature is being offered to CRT-261 Test Discount exam customers.
Last but not least, you will get the privilege to enjoy free renewal of our CRT-261 Test Discount preparation materials during the whole year. First and foremost, the pass rate on our CRT-261 Test Discount exam dumps among our customers has reached as high as 98% to 100%, which marks the highest pass rate in the field, we are waiting for you to be the next beneficiary.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
After your payment is successful, you will receive an e-mail from our system within 5-10 minutes, and then, you can use high-quality SAP C-DBADM-2404 exam guide to learn immediately. With the company of our Linux Foundation FOCP study dumps, you will find the direction of success. Microsoft AZ-400 study guides will prove their worth and excellence. One of the biggest advantages of our Salesforce Sales-Cloud-Consultant learning guide is that it you won’t loss anything if you have a try with our Salesforce Sales-Cloud-Consultant study materials. We guarantee that you will be able to pass the EMC D-ISM-FN-23 in the first attempt.
Updated: May 28, 2022