Our test engine has been introduced for the preparation of CRT-261 Test Cram practice test and bring great convenience for most IT workers. It will make you feel the atmosphere of the CRT-261 Test Cram actual test and remark the mistakes when you practice the exam questions. We strongly recommend that you should prepare your CRT-261 Test Cram exam pdf with our test engine before taking real exam. As for the CRT-261 Test Cram study materials themselves, they boost multiple functions to assist the learners to learn the CRT-261 Test Cram learning dumps efficiently from different angles. For example, the function to stimulate the exam can help the exam candidates be familiar with the atmosphere and the pace of the real CRT-261 Test Cram exam and avoid some unexpected problem occur such as the clients answer the questions in a slow speed and with a very anxious mood which is caused by the reason of lacking confidence. For busy workers, you can make the best of your time on railway or bus, mastering one question and answers every time will be great.
Salesforce Service Cloud Consultant CRT-261 It costs both time and money.
So CRT-261 - Certification Preparation for Service Cloud Consultant Test Cram practice materials come within the scope of our business activities. You can totally rely on us! We never concoct any praise but show our capacity by the efficiency and profession of our CRT-261 100% Accuracy practice materials.
CRT-261 Test Cram study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. Many students suspect that if CRT-261 Test Cram learning material is really so magical? Does it really take only 20-30 hours to pass such a difficult certification exam successfully? It is no exaggeration to say that you will be able to successfully pass the exam with our CRT-261 Test Cram exam questions.
You can ask anyone who has used Salesforce CRT-261 Test Cram actual exam.
Our CRT-261 Test Cram exam quiz is unlike other exam materials that are available on the market, our CRT-261 Test Cram study dumps specially proposed different versions to allow you to learn not only on paper, but also to use mobile phones to learn. This greatly improves the students' availability of fragmented time. So you can achieve your CRT-261 Test Cram certification easily without disrupting your daily routine. And we will give you 100% success guaranteed on the CRT-261 Test Cram training guide.
With our CRT-261 Test Cram test prep, you don't have to worry about the complexity and tediousness of the operation. As long as you enter the learning interface of our soft test engine of CRT-261 Test Cram quiz guide and start practicing on our Windows software, you will find that there are many small buttons that are designed to better assist you in your learning.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
HP HPE0-S59 - Can you survive and be invincible in a highly competitive society? Can you gain a foothold in such a complex society? If your answer is "no", that is because your ability is not strong enough. Huawei H13-821_V3.0 - Everybody knows that in every area, timing counts importantly. SAP C_BW4H_2404 - Many company requests candidates not only have work experiences, but also some professional certifications. Our ISM CORe exam questions have been widely acclaimed among our customers, and the good reputation in industry prove that choosing our study materials would be the best way for you, and help you gain the ISM CORe certification successfully. According to the research statistics, we can confidently tell that 99% candidates after using our products have passed the SASInstitute A00-406 exam.
Updated: May 28, 2022