First of all, the PDF version CRT-261 Test Book certification materials are easy to carry and have no restrictions. Then the windows software can simulate the real test environment, which makes you feel you are doing the real test. The online engine of the CRT-261 Test Book test training can run on all kinds of browsers, which does not need to install on your computers or other electronic equipment. The quality of Omgzlook product is very good and also have the fastest update rate. If you purchase the training materials we provide, you can pass Salesforce certification CRT-261 Test Book exam successfully. Even if we come across much technology problems, we have never given up.
Salesforce Service Cloud Consultant CRT-261 There are two versions of Omgzlook dumps.
We always accept feedbacks from users, and take many of the good recommendations, resulting in a perfect Omgzlook Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Test Book exam materials. Our target is to reduce your pressure and improve your learning efficiency from preparing for CRT-261 New Dumps Sheet exam. If you still worry about your CRT-261 New Dumps Sheet exam; if you still doubt whether it is worthy of purchasing our software, what you can do to clarify your doubts is to download our CRT-261 New Dumps Sheet free demo.
If your budget is limited, but you need complete exam material. Then you can try the Omgzlook's Salesforce CRT-261 Test Book exam training materials. Omgzlook can escort you to pass the IT exam.
Salesforce CRT-261 Test Book - PDF version is easy for read and print out.
Omgzlook is a reliable site offering the CRT-261 Test Book valid study material supported by 100% pass rate and full money back guarantee. Besides, our CRT-261 Test Book training material is with the high quality and can simulate the actual test environment, which make you feel in the real test situation. You can get the latest information about the CRT-261 Test Book real test, because our Omgzlook will give you one year free update. You can be confident to face any difficulties in the CRT-261 Test Book actual test no matter any changes.
Once you have well prepared with our CRT-261 Test Book dumps collection, you will go through the formal test without any difficulty. To help people pass exam easily, we bring you the latest CRT-261 Test Book exam prep for the actual test which enable you get high passing score easily in test.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
Our website aimed to help you to get through your certification test easier with the help of our valid Microsoft PL-200 vce braindumps. Besides, the Fortinet NSE7_OTS-7.2 test engine training equipped with various self-assessment functions like exam history, result scores and time setting, etc. Salesforce Customer-Data-Platform - PayPal is the safer and world-widely using in the international online trade. You can get prepared with our SAP C-S4FCF-2023 exam materials only for 20 to 30 hours before you go to attend your exam. So you can study with the latest SAP C_S43_2022 study material.
Updated: May 28, 2022