Omgzlook is website that can help a lot of IT people realize their dreams. If you have a IT dream， then quickly click the click of Omgzlook. It has the best training materials, which is Omgzlook;s Salesforce CRT-261 Study Notes exam training materials. At present, our CRT-261 Study Notesstudy materials can give you a ray of hope. You can get the CRT-261 Study Notes certification easily with our CRT-261 Study Notes learning questions and have a better future. Moreover, we can give you a year of free updates until you pass the exam.
Salesforce Service Cloud Consultant CRT-261 So try to trust us.
Salesforce Service Cloud Consultant CRT-261 Study Notes - Certification Preparation for Service Cloud Consultant You spend lots of time on these reviewing materials you don't know whether it is useful to you, rather than experiencing the service Omgzlook provides for you. Our windows software and online test engine of the CRT-261 Exam Questions Vce exam questions are suitable for all age groups. At the same time, our operation system is durable and powerful.
Many times getting a right method is important and more efficient than spending too much time and money in vain. Our Omgzlook team devote themselves to studying the best methods to help you pass CRT-261 Study Notes exam certification. From the time when you decide whether to purchase our CRT-261 Study Notes exam software or not, we have provided you with comprehensive guarantees, including free demo download before buying, payment guarantee in purchase process, one-year free update service after you purchased CRT-261 Study Notes exam software, and full refund guarantee of dump cost if you fail CRT-261 Study Notes exam certification, which are all our promises to ensure customer interests.
Salesforce CRT-261 Study Notes - Time is nothing; timing is everything.
Research indicates that the success of our highly-praised CRT-261 Study Notes test questions owes to our endless efforts for the easily operated practice system. Most feedback received from our candidates tell the truth that our CRT-261 Study Notes guide torrent implement good practices, systems as well as strengthen our ability to launch newer and more competitive products. Accompanying with our CRT-261 Study Notes exam dumps, we educate our candidates with less complicated Q&A but more essential information, which in a way makes you acquire more knowledge and enhance your self-cultivation. And our CRT-261 Study Notes exam dumps also add vivid examples and accurate charts to stimulate those exceptional cases you may be confronted with. You can rely on our CRT-261 Study Notes test questions, and we’ll do the utmost to help you succeed.
The pass rate of our products increased last year because of its reliability. Our website provides the most up-to-date and accurate CRT-261 Study Notes dumps torrent which are the best for passing certification test.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
IAPP CIPT - Secondly, you can free download the demos to check the quality, and you will be surprised to find we have a high pass rate as 98% to 100%. We provide our candidates with valid Lpi 102-500 vce dumps and the most reliable pass guide for the certification exam. Up to now we classify our CheckPoint 156-315.81 exam questions as three different versions. Our training materials can help you learn about the knowledge points of Huawei H13-821_V3.0-ENU exam collection and improve your technical problem-solving skills. What is more, there is no interminable cover charge for our CIW 1D0-623 practice engine priced with reasonable prices for your information.
Updated: May 28, 2022