With CRT-261 Simulator Free study tool, you no longer need to look at a drowsy textbook. You do not need to study day and night. With CRT-261 Simulator Free learning dumps, you only need to spend 20-30 hours on studying, and then you can easily pass the exam. We have always advocated customer first. If you use our learning materials to achieve your goals, we will be honored. In addition, we clearly know that constant improvement is of great significance to the survival of a company.
Salesforce Service Cloud Consultant CRT-261 It will be a first step to achieve your dreams.
There may be a lot of people feel that the preparation process for CRT-261 - Certification Preparation for Service Cloud Consultant Simulator Free exams is hard and boring, and hard work does not necessarily mean good results, which is an important reason why many people are afraid of examinations. So there is nothing to worry about, just buy our Latest CRT-261 Soft Simulations exam questions. It is our consistent aim to serve our customers wholeheartedly.
Our target is to reduce your pressure and improve your learning efficiency from preparing exam. CRT-261 Simulator Free effective exam dumps are significance for studying and training. As a rich experienced exam dump provider, we will provide you with one of the best tools available to you for pass CRT-261 Simulator Free exam.
Salesforce CRT-261 Simulator Free - As we all know, time and tide wait for no man.
When you try our part of Salesforce certification CRT-261 Simulator Free exam practice questions and answers, you can make a choice to our Omgzlook. We will be 100% providing you convenience and guarantee. Remember that making you 100% pass Salesforce certification CRT-261 Simulator Free exam is Omgzlook.
Now Omgzlook provide you a effective method to pass Salesforce certification CRT-261 Simulator Free exam. It will play a multiplier effect to help you pass the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
Microsoft PL-400-KR - Selecting Omgzlook, you will be an IT talent. Now you can free download part of practice questions and answers of Salesforce certification SAP C_S4CPR_2408 exam on Omgzlook. People who have got Salesforce Hitachi HQT-4230 certification often have much higher salary than counterparts who don't have the certificate. Candidates who participate in the Salesforce certification SAP C_TS4FI_2023 exam should select exam practice questions and answers of Omgzlook, because Omgzlook is the best choice for you. VMware 2V0-12.24 - Our Omgzlook's test questions and answers have 95% similarity with the real exam.
Updated: May 28, 2022