To increase people’s knowledge and understanding of this CRT-261 Score Report exam, so as to improve and direct your practice, our experts made the CRT-261 Score Report study questions diligently and assiduously all these years. Our CRT-261 Score Report practice materials are successful measures and methods to adopt. They also make new supplementary CRT-261 Score Report learning materials and add prediction of market trend happened in this exam. Try our CRT-261 Score Report study materials, which are revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice. Once you choose CRT-261 Score Report training dumps, passing the exam one time is no longer a dream. You can learn our CRT-261 Score Report test questions at any time and place.
Salesforce Service Cloud Consultant CRT-261 Our reputation is really good.
And we will give you 100% success guaranteed on the CRT-261 - Certification Preparation for Service Cloud Consultant Score Report training guide. In short, you will find the convenience and practicality of our Exam Cram CRT-261 Pdf quiz guide in the process of learning. We will also continue to innovate and improve functions to provide you with better services.
We are convinced that our CRT-261 Score Report exam questions can help you gain the desired social status and thus embrace success. The competition in today's society is the competition of talents. Can you survive and be invincible in a highly competitive society? Can you gain a foothold in such a complex society? If your answer is "no", that is because your ability is not strong enough.
Our Salesforce CRT-261 Score Report exam questions are your best choice.
According to the survey, the average pass rate of our candidates has reached 99%. High passing rate must be the key factor for choosing, which is also one of the advantages of our CRT-261 Score Report real study dumps. Our CRT-261 Score Report exam questions have been widely acclaimed among our customers, and the good reputation in industry prove that choosing our study materials would be the best way for you, and help you gain the CRT-261 Score Report certification successfully. With about ten years’ research and development we still keep updating our CRT-261 Score Report prep guide, in order to grasp knowledge points in accordance with the exam, thus your study process would targeted and efficient.
Our CRT-261 Score Report learning questions engage our working staff in understanding customers’ diverse and evolving expectations and incorporate that understanding into our strategies, thus you can 100% trust our CRT-261 Score Report exam engine. And our professional CRT-261 Score Report study materials determine the high pass rate.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Being subjected to harsh tests of market, our Microsoft MB-700 exam questions are highly the manifestation of responsibility carrying out the tenets of customer oriented. According to the research statistics, we can confidently tell that 99% candidates have passed the ACAMS CAMS-KR exam. If you are unfamiliar with our Microsoft PL-400-KR practice materials, please download the free demos for your reference, and to some unlearned exam candidates, you can master necessities by our Microsoft PL-400-KR training prep quickly. But our EMC D-PEXE-IN-A-00 exam questions have made it. If the user finds anything unclear in the ACAMS CAMS-CN exam questions exam, we will send email to fix it, and our team will answer all of your questions related to the ACAMS CAMS-CN actual exam.
Updated: May 28, 2022