Because it can help you prepare for the CRT-261 Sample Questions exam. If you want to succeed in your exam and get the related exam, you have to set a suitable study program. If you decide to buy the CRT-261 Sample Questions reference materials from our company, we will have special people to advise and support you. We boost professional expert team to organize and compile the CRT-261 Sample Questions training guide diligently and provide the great service. Which kind of CRT-261 Sample Questions certificate is most authorized, efficient and useful? We recommend you the CRT-261 Sample Questions certificate because it can prove that you are competent in some area and boost outstanding abilities. It means that if you do not persist in preparing for the CRT-261 Sample Questions exam, you are doomed to failure.
Salesforce Service Cloud Consultant CRT-261 Our research materials have many advantages.
Through all these years' experience, our CRT-261 - Certification Preparation for Service Cloud Consultant Sample Questions training materials are becoming more and more prefect. You really can't find a more cost-effective product than Real CRT-261 Question learning quiz! Our company wants more people to be able to use our products.
All exams from different suppliers will be easy to handle. Actually, this CRT-261 Sample Questions exam is not only practical for working or studying conditions, but a manifest and prestigious show of your personal ability. Passing the CRT-261 Sample Questions exam has never been so efficient or easy when getting help from our CRT-261 Sample Questions training materials.
Salesforce CRT-261 Sample Questions - The next thing you have to do is stick with it.
With the high employment pressure, more and more people want to ease the employment tension and get a better job. The best way for them to solve the problem is to get the CRT-261 Sample Questions certification. Because the certification is the main symbol of their working ability, if they can own the CRT-261 Sample Questions certification, they will gain a competitive advantage when they are looking for a job. An increasing number of people have become aware of that it is very important for us to gain the CRT-261 Sample Questions exam questions in a short time. Because all of them have realized that it is indispensable to our daily life and work.
For the complex part of our CRT-261 Sample Questions exam question, you may be too cumbersome, but our system has explained and analyzed this according to the actual situation to eliminate your doubts and make you learn better. If you choose our CRT-261 Sample Questions exam question for related learning and training, the system will automatically record your actions and analyze your learning effects.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
And the Software version of our ISQI CTFL_Syll_4.0 study materials have the advantage of simulating the real exam, so that the candidates have more experience of the practicing the real exam questions. Having gone through about 10 years’ development, we still pay effort to develop high quality Fortinet FCP_FAZ_AD-7.4 study dumps and be patient with all of our customers, therefore you can trust us completely. IBM C1000-183 - Don't doubt about it. SAP P-SAPEA-2023 - Hence one can see that the Certification Preparation for Service Cloud Consultant learn tool compiled by our company are definitely the best choice for you. SASInstitute A00-420 - A good learning platform should not only have abundant learning resources, but the most intrinsic things are very important, and the most intuitive things to users are also indispensable.
Updated: May 28, 2022