Just the same as the free demo, we have provided three kinds of versions of our CRT-261 Real Test preparation exam, among which the PDF version is the most popular one. It is understandable that many people give their priority to use paper-based CRT-261 Real Test materials rather than learning on computers, and it is quite clear that the PDF version is convenient for our customers to read and print the contents in our CRT-261 Real Test study guide. When you buy our CRT-261 Real Test exam training materials, you will get a year of free updates. At any time, you can extend the the update subscription time, so that you can have a longer time to prepare for the exam. More and more candidates will be benefited from our excellent CRT-261 Real Test training guide!
Salesforce Service Cloud Consultant CRT-261 We guarantee you 100% certified.
That is the reason why I want to recommend our CRT-261 - Certification Preparation for Service Cloud Consultant Real Test prep guide to you, because we believe this is what you have been looking for. I think with this certification, all the problems will not be a problem. However, to pass this certification is a bit difficult.
You may try it! Our CRT-261 Real Test preparation exam have assembled a team of professional experts incorporating domestic and overseas experts and scholars to research and design related exam bank, committing great efforts to work for our candidates. Most of the experts have been studying in the professional field for many years and have accumulated much experience in our CRT-261 Real Test practice questions.
Salesforce CRT-261 Real Test - With it, you will pass the exam easily.
Nowadays the requirements for jobs are higher than any time in the past. The job-hunters face huge pressure because most jobs require both working abilities and profound major knowledge. Passing CRT-261 Real Test exam can help you find the ideal job. If you buy our CRT-261 Real Test test prep you will pass the exam easily and successfully，and you will realize you dream to find an ideal job and earn a high income. Our product is of high quality and the passing rate and the hit rate are both high.
Even if you spend a small amount of time to prepare for CRT-261 Real Test certification, you can also pass the exam successfully with the help of Omgzlook Salesforce CRT-261 Real Test braindump. Because Omgzlook exam dumps contain all questions you can encounter in the actual exam, all you need to do is to memorize these questions and answers which can help you 100% pass the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
However, our SAP C_THR92_2405 training materials can offer better condition than traditional practice materials and can be used effectively. SAP P_SAPEA_2023 - Such important exam, you also want to attend the exam. Splunk SPLK-5001 - So sales and customer satisfaction improved dramatically. Once you purchased our Dell D-PWF-RDY-A-00 exam dump, we will try our best to help you pass Dell D-PWF-RDY-A-00 exam. So you can master the most important SAP C-C4H51-2405 exam torrent in the shortest time and finally pass the exam successfully.
Updated: May 28, 2022