In today’s society, many enterprises require their employees to have a professional CRT-261 Questions Answers certification. It is true that related skills serve as common tools frequently used all over the world, so we can realize that how important an CRT-261 Questions Answers certification is, also understand the importance of having a good knowledge of it. Passing the CRT-261 Questions Answers exam means you might get the chance of higher salary, greater social state and satisfying promotion chance. And we can help you get success and satisfy your eager for the certificate. We know the certificate of CRT-261 Questions Answers exam guide is useful and your prospective employer wants to see that you can do the job with strong prove, so our CRT-261 Questions Answers study materials could be your opportunity. As everybody knows, competitions appear ubiquitously in current society.
Salesforce Service Cloud Consultant CRT-261 Our company has also being Customer First.
Salesforce Service Cloud Consultant CRT-261 Questions Answers - Certification Preparation for Service Cloud Consultant Sometimes, you must decisively abandon some trivial things, and then you can harvest happiness and fortunes. Wrong topic tend to be complex and no regularity, and the Reliable CRT-261 Braindumps Ebook torrent prep can help the users to form a good logical structure of the wrong question, this database to each user in the simulation in the practice of all kinds of wrong topic all induction and collation, and the Certification Preparation for Service Cloud Consultant study question then to the next step in-depth analysis of the wrong topic, allowing users in which exist in the knowledge module, tell users of our Reliable CRT-261 Braindumps Ebook exam question how to make up for their own knowledge loophole, summarizes the method to deal with such questions for, to prevent such mistakes from happening again.
Besides, the exam practice questions and answers have wide coverage of the content of the examination and the correct rate is up to 100%. Although there are many similar websites, perhaps they can provide you study guide and online services, our Omgzlook is leading these many websites. The reason of making the Omgzlook stand out in so many peers is that we have a lot of timely updated practice questions and answers which accurately and correctly hit the exam.
Salesforce CRT-261 Questions Answers - Everything is changing so fast.
If you want to buy Salesforce CRT-261 Questions Answers exam study guide online services, then we Omgzlook is one of the leading service provider's site. These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.
And we always have a very high hit rate on the CRT-261 Questions Answers study guide by our customers for our high pass rate is high as 98% to 100%. No matter where you are or what you are, CRT-261 Questions Answers practice questions promises to never use your information for commercial purposes.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
SAP C-THR89-2405 - IT certification candidates are mostly working people. WGU Principles-of-Management - A lot of our loyal customers are very familiar with their characteristics. Are you still worried about your exam? Omgzlook's Salesforce SASInstitute A00-451 exam training materials will satisfy your desire. If you really want to pass the EMC D-MSS-DS-23 exam faster, choosing a professional product is very important. To pass the Salesforce Microsoft AZ-801 exam, in fact, is not so difficult, the key is what method you use.
Updated: May 28, 2022