By practicing our CRT-261 Preparation Materials learning materials, you will get the most coveted certificate smoothly. Our CRT-261 Preparation Materials study quiz will guide you throughout the competition with the most efficient content compiled by experts. When you are eager to pass the CRT-261 Preparation Materials real exam and need the most professional and high quality practice material, we are willing to offer help. We compile Our CRT-261 Preparation Materials preparation questions elaborately and provide the wonderful service to you thus you can get a good learning and preparation for the CRT-261 Preparation Materials exam. After you know the characteristics and functions of our CRT-261 Preparation Materials training materials in detail, you will definitely love our exam dumps and enjoy the wonderful study experience. What most important is that our CRT-261 Preparation Materials study materials can be download, installed and used safe.
Salesforce Service Cloud Consultant CRT-261 It is very easy and convenient to use and find.
As the employment situation becoming more and more rigorous, it’s necessary for people to acquire more CRT-261 - Certification Preparation for Service Cloud Consultant Preparation Materials skills and knowledge when they are looking for a job. Being dedicated to these practice materials painstakingly and pooling useful points into our Practice CRT-261 Exam Online exam materials with perfect arrangement and scientific compilation of messages, our Practice CRT-261 Exam Online practice materials can propel the exam candidates to practice with efficiency. Our experts are constantly looking for creative way to immortalize our Practice CRT-261 Exam Online actual exam in this line.
There is an old saying goes, good memory is inferior to sodden ability to write, so we believe that it is a highly productive way for you to memory the knowledge point and review the reference books more effectively. Besides our CRT-261 Preparation Materials exam torrent support free demo download, as we mentioned before, it is an ideal way for you to be fully aware of our CRT-261 Preparation Materials prep guide and then purchasing them if suitable and satisfactory. There is no doubt that among our three different versions of CRT-261 Preparation Materials guide torrent, the most prevalent one is PDF version, and this is particularly suitable and welcomed by youngsters.
Salesforce CRT-261 Preparation Materials - Just buy it and you will love it!
At this time, you will stand out in the interview among other candidates with the CRT-261 Preparation Materials certification. Constant improvement is significant to your career development. Your current achievements cannot represent your future success. Never stop advancing. Come to study our CRT-261 Preparation Materials learning materials. Stick to the end, victory is at hand. Action always speaks louder than words. With the help of our CRT-261 Preparation Materials study questions, you can reach your dream in the least time.
Once it is time to submit your exercises, the system of the CRT-261 Preparation Materials preparation exam will automatically finish your operation. After a several time, you will get used to finish your test on time.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
As you know, it is troublesome to get the Salesforce Sales-Cloud-Consultantcertificate. We sincerely hope that you can pay more attention to our Salesforce B2C-Commerce-Developer study questions. We believe that you will pass your exam and get the related certification with SAP C-THR81-2405 study dump. ARDMS SPI - Life is full of ups and downs. Microsoft PL-300-KR - Only through our careful inspection, the study material can be uploaded to our platform.
Updated: May 28, 2022