Once their classmates or colleagues need to prepare an exam, they will soon introduce them to choose our CRT-261 Practice Materials study materials. So our study materials are helpful to your preparation of the CRT-261 Practice Materials exam. As a matter of fact, we receive thousands of the warm feedbacks to thank us for helping them pass the exam. We are reliable and trustable in this career for more than ten years. So we have advandages not only on the content but also on the displays. But our CRT-261 Practice Materials study guide will offer you the most professional guidance.
Salesforce Service Cloud Consultant CRT-261 All in all, learning never stops!
Salesforce Service Cloud Consultant CRT-261 Practice Materials - Certification Preparation for Service Cloud Consultant Their vantages are incomparable and can spare you from strained condition. You live so tired now. Learning of our CRT-261 Valid Exam Format practice materials is the best way to stop your busy life.
We emphasize on customers satisfaction, which benefits both exam candidates and our company equally. By developing and nurturing superior customers value, our company has been getting and growing more and more customers. To satisfy the goals of exam candidates, we created the high quality and high accuracy CRT-261 Practice Materials real materials for you.
Salesforce CRT-261 Practice Materials - We're definitely not exaggerating.
Combined with your specific situation and the characteristics of our CRT-261 Practice Materials exam questions, our professional services will recommend the most suitable version of CRT-261 Practice Materials study materials for you. We introduce a free trial version of the CRT-261 Practice Materials learning guide because we want users to see our sincerity. CRT-261 Practice Materials exam prep sincerely hopes that you can achieve your goals and realize your dreams.
We always strictly claim for our CRT-261 Practice Materials study materials must be the latest version, to keep our study materials up to date, we constantly review and revise them to be at par with the latest Salesforce syllabus for CRT-261 Practice Materials exam. This feature has been enjoyed by over 80,000 takes whose choose our study materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Don't worry about channels to the best Cisco 500-490 study materials so many exam candidates admire our generosity of offering help for them. CheckPoint 156-521 - So we solemnly promise the users, our products make every effort to provide our users with the latest learning materials. VMware 6V0-31.24 - All we do and the promises made are in your perspective. SAP C_TS462_2023 - In fact, you do not need other reference books. Omgzlook follows the career ethic of providing the first-class Amazon DOP-C02 practice questions for you.
Updated: May 28, 2022