Somebody must have been using Omgzlook dumps. We assure Omgzlook provide you with the latest and the best questions and answers which will let you pass the exam at the first attempt. In order to provide you with the best IT certification exam dumps forever, Omgzlook constantly improve the quality of exam dumps and update the dumps on the basis of the latest test syllabus at any time. Omgzlook have a variety of Salesforce certification exam questions, we will meet you all about IT certification. In this age of advanced network, there are many ways to prepare Salesforce CRT-261 Practice Exam certification exam. You can experience it in advance.
Salesforce CRT-261 Practice Exam exam is very popular in IT field.
If you want to know our CRT-261 - Certification Preparation for Service Cloud Consultant Practice Exam test questions materials, you can download our free demo now. Every question provides you with demo and if you think our exam dumps are good, you can immediately purchase it. After you purchase Online CRT-261 Bootcamps exam dumps, you will get a year free updates.
Excellent Salesforce CRT-261 Practice Exam study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Do you feel bored about current jobs and current life? Go and come to obtain a useful certificate! CRT-261 Practice Exam study guide is the best product to help you achieve your goal.
Salesforce CRT-261 Practice Exam - PDF version is easy for read and print out.
Omgzlook is a reliable site offering the CRT-261 Practice Exam valid study material supported by 100% pass rate and full money back guarantee. Besides, our CRT-261 Practice Exam training material is with the high quality and can simulate the actual test environment, which make you feel in the real test situation. You can get the latest information about the CRT-261 Practice Exam real test, because our Omgzlook will give you one year free update. You can be confident to face any difficulties in the CRT-261 Practice Exam actual test no matter any changes.
Once you have well prepared with our CRT-261 Practice Exam dumps collection, you will go through the formal test without any difficulty. To help people pass exam easily, we bring you the latest CRT-261 Practice Exam exam prep for the actual test which enable you get high passing score easily in test.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Our website aimed to help you to get through your certification test easier with the help of our valid Cisco 700-826 vce braindumps. So the SAP C-C4H320-34 questions & answers are valid and reliable to use. But PayPal can guarantee sellers and buyers' account safe while paying for Juniper JN0-683 latest exam braindumps with extra tax. And all the warm feedback from our clients proved our strength, you can totally relay on us with our OMSB OMSB_OEN practice quiz! You can enjoy 365 days free update after purchase of our Huawei H13-334_V1.0 exam torrent.
Updated: May 28, 2022