They are unsuspecting experts who you can count on. Without unintelligible content within our CRT-261 Key Concepts study tool, all questions of the exam are based on their professional experience in this industry. Besides, they made three versions for your reference, the PDF, APP and Online software version. In the era of information explosion, people are more longing for knowledge, which bring up people with ability by changing their thirst for knowledge into initiative and "want me to learn" into "I want to learn". As a result thousands of people put a premium on obtaining CRT-261 Key Concepts certifications to prove their ability. So CRT-261 Key Concepts exam dumps are definitely valuable acquisitions.
Salesforce Service Cloud Consultant CRT-261 Don't hesitate!
We make CRT-261 - Certification Preparation for Service Cloud Consultant Key Concepts exam prep from exam candidate perspective, and offer high quality practice materials with reasonable prices but various benefits. The efficiency of our CRT-261 Latest Test Cost exam braindumps has far beyond your expectation. On one hand, our CRT-261 Latest Test Cost study materials are all the latest and valid exam questions and answers that will bring you the pass guarantee.
Once you decide to buy, you will have many benefits like free update lasting one-year and convenient payment mode. We will inform you immediately once there are latest versions of CRT-261 Key Concepts test question released. And if you get any questions, please get contact with us, our staff will be online 24/7 to solve your problems all the way.
Salesforce CRT-261 Key Concepts - People are engaged in modern society.
Market is a dynamic place because a number of variables keep changing, so is the practice materials field of the CRT-261 Key Concepts practice exam. Our CRT-261 Key Concepts exam dumps are indispensable tool to pass it with high quality and low price. By focusing on how to help you effectively, we encourage exam candidates to buy our CRT-261 Key Concepts practice test with high passing rate up to 98 to 100 percent all these years. Our Salesforce exam dumps almost cover everything you need to know about the exam. As long as you practice our CRT-261 Key Concepts test question, you can pass exam quickly and successfully. By using them, you can not only save your time and money, but also pass CRT-261 Key Concepts practice exam without any stress.
One of the great advantages is that you will soon get a feedback after you finish the exercises. So you are able to adjust your learning plan of the CRT-261 Key Concepts guide test flexibly.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
With IBM C1000-005 study tool, you no longer need to look at a drowsy textbook. IBM C1000-127 test questions have very high quality services in addition to their high quality and efficiency. Cisco 820-605 - Every once in a while we will release the new version study materials. After you use our study materials, you can get Microsoft SC-400 certification, which will better show your ability, among many competitors, you will be very prominent. Microsoft AZ-400 - This kind of learning method is convenient and suitable for quick pace of life.
Updated: May 28, 2022