Many candidates felt worried about their exam for complex content and too extansive subjects to choose and understand. Our CRT-261 Free Download exam materials successfully solve this problem for them. with the simplified language and key to point subjects, you are easy to understand and grasp all the information that in our CRT-261 Free Download training guide.For Our professionals compiled them with the purpose that help all of the customer to pass their CRT-261 Free Download exam. If you still do nothing, you will be fired sooner or later. God will help those who help themselves. CRT-261 Free Download real dumps revised and updated according to the syllabus changes and all the latest developments in theory and practice, our Certification Preparation for Service Cloud Consultant real dumps are highly relevant to what you actually need to get through the certifications tests.
Salesforce Service Cloud Consultant CRT-261 Also, your normal life will not be disrupted.
We are facilitating the customers for the Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Free Download preparation with the advanced preparatory tools. We believe our study materials will be very useful and helpful for all people who are going to prepare for the CRT-261 Valid Practice Questions Sheet exam. There are a lot of excellent experts and professors in our company.
we believe that all students who have purchased CRT-261 Free Download practice dumps will be able to successfully pass the professional qualification exam as long as they follow the content provided by our CRT-261 Free Download study materials, study it on a daily basis, and conduct regular self-examination through mock exams. Our CRT-261 Free Download study materials offer you a free trial service, and you can download our trial questions bank for free. I believe that after you try CRT-261 Free Download training engine, you will love them.
Salesforce CRT-261 Free Download - So our customers can pass the exam with ease.
Our APP online version of CRT-261 Free Download exam questions has the advantage of supporting all electronic equipment. You just need to download the online version of our CRT-261 Free Download preparation dumps, and you can use our CRT-261 Free Download study quiz by any electronic equipment. We can promise that the online version will not let you down. We believe that you will benefit a lot from it if you buy our CRT-261 Free Download training materials.
Therefore, we have provided three versions of CRT-261 Free Download practice guide: the PDF, the Software and the APP online. You can choose according to your actual situation.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Oracle 1z0-915-1 - Please give us a chance to service you; you will be satisfied with our training prep. Amazon SAA-C03 - In addition, when you are in the real exam environment, you can learn to control your speed and quality in answering questions and form a good habit of doing exercise, so that you’re going to be fine in the Certification Preparation for Service Cloud Consultant exam. If you are a college student, you can learn and use online resources through the student learning platform over the USGBC LEED-AP-ND study materials. Our CompTIA SY0-701 quiz torrent can help you get out of trouble regain confidence and embrace a better life. The Scaled Agile SAFe-APM learning materials are of high quality, mainly reflected in the adoption rate.
Updated: May 28, 2022