Dear customers, you may think it is out of your league before such as winning the CRT-261 Exam Voucher exam practice is possible within a week or a CRT-261 Exam Voucher practice material could have passing rate over 98 percent. This time it will not be illusions for you anymore. You can learn some authentic knowledge with our high accuracy and efficiency CRT-261 Exam Voucher simulating questions and help you get authentic knowledge of the exam. Once you unfortunately fail the exam, we will give you a full refund, and our refund process is very simple. We provide 24-hour online service for all customers who have purchased CRT-261 Exam Voucher test guide. With our CRT-261 Exam Voucher study materials, all your agreeable outcomes are no longer dreams for you.
Salesforce Service Cloud Consultant CRT-261 Our company is professional brand.
Our company always feedbacks our candidates with highly-qualified CRT-261 - Certification Preparation for Service Cloud Consultant Exam Voucher study guide and technical excellence and continuously developing the most professional CRT-261 - Certification Preparation for Service Cloud Consultant Exam Voucher exam materials. You can try the trial version from our company before you buy our New CRT-261 Exam Dumps test practice files. The trial version will provide you with the demo.
With over a decade’s endeavor, our CRT-261 Exam Voucher practice guide successfully become the most reliable products in the industry. There is a great deal of advantages of our CRT-261 Exam Voucher exam questions you can spare some time to get to know. As we know, everyone has opportunities to achieve their own value and life dream.
Salesforce CRT-261 Exam Voucher - And we have become a popular brand in this field.
According to various predispositions of exam candidates, we made three versions of our CRT-261 Exam Voucher study materials for your reference: the PDF, Software and APP online. And the content of them is the same though the displays are different. Untenable materials may waste your time and energy during preparation process. But our CRT-261 Exam Voucher practice braindumps are the leader in the market for ten years. As long as you try our CRT-261 Exam Voucher exam questions, we believe you will fall in love with it.
For many people, it’s no panic passing the CRT-261 Exam Voucher exam in a short time. Luckily enough,as a professional company in the field of CRT-261 Exam Voucher practice questions ,our products will revolutionize the issue.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
And we have been treated as the best friend as our SAP C_ARSUM_2404 training guide can really help and change the condition which our loyal customers are in and give them a better future. With our ISQI CTAL-TTA_Syll19_4.0 learning questions, you can enjoy a lot of advantages over the other exam providers’. If you really want to pass the Amazon SAA-C03-KR exam, you should choose our first-class Amazon SAA-C03-KR study materials. HP HP2-I57 - Join us and you will be one of them. All the key and difficult points of the Microsoft DP-600 exam have been summarized by our experts.
Updated: May 28, 2022