With the help of CRT-261 Exam Testking guide questions, you can conduct targeted review on the topics which to be tested before the exam, and then you no longer have to worry about the problems that you may encounter a question that you are not familiar with during the exam. With CRT-261 Exam Testking learning materials, you will not need to purchase any other review materials. Please be assured that with the help of CRT-261 Exam Testking learning materials, you will be able to successfully pass the exam. Omgzlook will help you to find what you need in the exam and our dumps must help you to obtain CRT-261 Exam Testking certificate. Are you satisfied with your present job? Are you satisfied with what you are doing? Do you want to improve yourself? To master some useful skills is helpful to you. As we all know, the preparation process for an exam is very laborious and time- consuming.
Salesforce Service Cloud Consultant CRT-261 It is up to you to make a decision.
To help you pass the CRT-261 - Certification Preparation for Service Cloud Consultant Exam Testking exam is our goal. Omgzlook can not only save you valuable time, but also make you feel at ease to participate in the exam and pass it successfully. Omgzlook has good reliability and a high reputation in the IT professionals.
If you worry about your exam, our CRT-261 Exam Testking exam training dumps will guide you and make you well preparing，you will pass exam without any doubt. How to find a valid exam dumps providers which can elaborate on how to prepare you properly with more appropriate questions to pass CRT-261 Exam Testking exams? Yes, here is your chance to know us. Our products are just suitable for you.
Salesforce CRT-261 Exam Testking - Omgzlook will achieve your dream.
It doesn’t matter if it's your first time to attend CRT-261 Exam Testking practice test or if you are freshman in the IT certification test, our latest CRT-261 Exam Testking dumps guide will boost you confidence to face the challenge. Our dumps collection will save you much time and ensure you get high mark in CRT-261 Exam Testking actual test with less effort. Come and check the free demo in our website you won’t regret it.
Our questions and answers will not only allow you effortlessly through the exam first time, but also can save your valuable time. Omgzlook Salesforce CRT-261 Exam Testking exam questions and answers provide you test preparation information with everything you need.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 3
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Amazon CLF-C02 - Omgzlook is the leading provider of its practice exams, study guides and online learning courses, which may can help you. The current IT industry needs a reliable source of Salesforce CheckPoint 156-521 certification exam, Omgzlook is a good choice. Before you choose our SAP C_TS4CO_2023 study material, you can try our SAP C_TS4CO_2023 free demo for assessment. IIA IIA-CHAL-QISA - So the materials will be able to help you to pass the exam. Our Amazon SAA-C03 latest study guide can help you.
Updated: May 28, 2022