Our CRT-261 Exam Questions study tool prepared by our company has now been selected as the secret weapons of customers who wish to pass the exam and obtain relevant certification. If you are agonizing about how to pass the exam and to get the Salesforce certificate, now you can try our learning materials. Our reputation is earned by high-quality of our learning materials. Commonly speaking, people like the in-service staff or the students are busy and don’t have enough time to prepare the exam. Learning our Certification Preparation for Service Cloud Consultant test practice dump can help them save the time and focus their attentions on their major things. The staff of CRT-261 Exam Questions study materials is online 24 hours a day, seven days a week.
Salesforce Service Cloud Consultant CRT-261 In the end, you will become an excellent talent.
However, when asked whether the CRT-261 - Certification Preparation for Service Cloud Consultant Exam Questions latest dumps are reliable, costumers may be confused. On the one hand, you can elevate your working skills after finishing learning our Latest CRT-261 Dumps Sheet study materials. On the other hand, you will have the chance to pass the exam and obtain the Latest CRT-261 Dumps Sheetcertificate, which can aid your daily work and get promotion.
Facing the CRT-261 Exam Questions exam this time, your rooted stressful mind of the exam can be eliminated after getting help from our CRT-261 Exam Questions practice materials. Among voluminous practice materials in this market, we highly recommend our CRT-261 Exam Questions study tool for your reference. Their vantages are incomparable and can spare you from strained condition.
Salesforce CRT-261 Exam Questions - Now, people are blundering.
We emphasize on customers satisfaction, which benefits both exam candidates and our company equally. By developing and nurturing superior customers value, our company has been getting and growing more and more customers. To satisfy the goals of exam candidates, we created the high quality and high accuracy CRT-261 Exam Questions real materials for you. By experts who diligently work to improve our practice materials over ten years, all content are precise and useful and we make necessary alternations at intervals.
For it also supports the offline practice. And the best advantage of the software version is that it can simulate the real exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
As HP HPE6-A78 exam questions with high prestige and esteem in the market, we hold sturdy faith for you. To ensure a more comfortable experience for users of Salesforce Education-Cloud-Consultant test material, we offer a thoughtful package. And our professionals always keep a close eye on the new changes of the subject and keep updating the Huawei H19-308_V4.0 study questions to the most accurate. First of all, we have the best and most first-class operating system, in addition, we also solemnly assure users that users can receive the information from the Fortinet FCP_FML_AD-7.4 certification guide within 5-10 minutes after their payment. SAP C_IEE2E_2404 - About some esoteric points, our experts illustrate with examples for you.
Updated: May 28, 2022