But we are professional in this career for over ten years. And our CRT-261 Exam Pdf study materials will help you pass the exam easily. It is well known that even the best people fail sometimes, not to mention the ordinary people. You only need about 20 hours training to pass the exam successfully. Salesforce certification CRT-261 Exam Pdf exam is a test of IT professional knowledge. There is no doubt that if you pass the CRT-261 Exam Pdf exam certification test, which means that your ability and professional knowledge are acknowledged by the authority field, we suggest that you can try our CRT-261 Exam Pdf reliable exam dumps.
Salesforce CRT-261 Exam Pdf exam is very popular in IT field.
If you want to know our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Pdf test questions materials, you can download our free demo now. Have you learned Omgzlook Salesforce CRT-261 Training Tools exam dumps? Why do the people that have used Omgzlook dumps sing its praises? Do you really want to try it whether it have that so effective? Hurry to click Omgzlook to download our certification training materials. Every question provides you with demo and if you think our exam dumps are good, you can immediately purchase it.
Excellent Salesforce CRT-261 Exam Pdf study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Do you feel bored about current jobs and current life? Go and come to obtain a useful certificate! CRT-261 Exam Pdf study guide is the best product to help you achieve your goal.
Salesforce CRT-261 Exam Pdf - PDF version is easy for read and print out.
Omgzlook is a reliable site offering the CRT-261 Exam Pdf valid study material supported by 100% pass rate and full money back guarantee. Besides, our CRT-261 Exam Pdf training material is with the high quality and can simulate the actual test environment, which make you feel in the real test situation. You can get the latest information about the CRT-261 Exam Pdf real test, because our Omgzlook will give you one year free update. You can be confident to face any difficulties in the CRT-261 Exam Pdf actual test no matter any changes.
Once you have well prepared with our CRT-261 Exam Pdf dumps collection, you will go through the formal test without any difficulty. To help people pass exam easily, we bring you the latest CRT-261 Exam Pdf exam prep for the actual test which enable you get high passing score easily in test.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Our website aimed to help you to get through your certification test easier with the help of our valid CompTIA SY0-601-KR vce braindumps. The contents of Cisco 700-826 exam torrent are compiled by our experts through several times of verification and confirmation. EXIN SIAMP - Though PayPal require that sellers should be "Quality first, integrity management", if your products and service are not like what you promise, PayPal will block sellers' account. And all the warm feedback from our clients proved our strength, you can totally relay on us with our Autodesk ACP-01101 practice quiz! Try our SAP C-LIXEA-2404 free demo before you buy, you will be surprised by our high quality SAP C-LIXEA-2404 pdf vce.
Updated: May 28, 2022